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Denver, CO, USA, Sept. 14, 2023 - TTEC Government Solutions, a subsidiary of TTEC Holdings, Inc. (NASDAQ: TTEC), a global CX (customer experience) and AI technology and services provider, announced that it was awarded a contract to modernize the customer experience at a wide range of federal agencies with the U.S. General Services Administration (GSA).
Through TTEC Digital, the Company will provide consulting and advisory services for federal agencies supported by GSA. This task order, titled Centers of Excellence (CoE) Contact Center Support, was awarded by the GSA Technology Transformation Services Office of Acquisition to support modernizing the user experience and create operational efficiencies. Past agencies include the Department of Agriculture, Department of Housing and Urban Development, and Consumer Product Safety Commission.
"Our consulting practice at TTEC Digital brings robust experience in CX strategy, operations, and technology, backed by our 40-year history of implementing and managing contact centers for thousands of clients," said Dave Seybold, CEO of TTEC Digital. "Our world-class subject matter experts will act as a cohesive extension to the CoE and its existing capabilities, delivering seamless customer experiences for GSA and partner agencies."
"We are honored to have been selected by GSA on the CoE Contact Center Support requirement to help improve the customer experience, increase trust within the federal government, and create operational efficiencies at customer agencies," said Stephen Parowski, global leader of public sector at TTEC Digital. "Thanks to TTEC's deep experience orchestrating and operating contact centers, we have the ability to support agency missions and drive toward their preferred outcome."
Posted by Veronica Silva Cusi, news correspondent
Source: TTEC
About TTEC:
TTEC Holdings, Inc. (NASDAQ: TTEC) is a global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience. TTEC Digital delivers outcome-based, human-centric, tech-enabled, insight-driven customer experience solutions. Founded in 1982, the Company's 48,700 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers and each other.
Published: Friday, September 15, 2023
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