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News : TTEC Launches Jump Start Calculator to Accelerate Customer Experience Transformations

#contactcenterworld, @ttec_com

Englewood, CO, USA, Dec. 6, 2021 -- TTEC Holdings, Inc. (NASDAQ: TTEC), a global customer experience (CX) technology and services provider for end-to-end CX solutions, announced the Jump Start Calculator, a free tool that provides an accelerated path to digital transformation, improved customer experiences, and optimized costs.

The Jump Start Calculator provides clients a starting point to determine how to incorporate digital efforts into their customer journey model. The Calculator blends digital tools that estimate savings and model improved customer experiences based on workforce efficiency and digital intelligence. By creating a digital framework, clients can optimize and improve their overall digital experiences for customers, while managing and decreasing costs.

"Each time an organization interacts with customers, it has the opportunity to advance or degrade the relationship," said Paul Ignasinski, senior vice president of TTEC Solutions & Value Engineering. "The best brands know that improving CX is a critical priority, and we designed the Jump Start Calculator for businesses of all sizes and maturity levels. For instance, we see new-economy hypergrowth organizations using the calculator to quickly design and iterate their target CX operating model(s) as they scale, maintaining an agile 'digital-first' approach. For large and more mature enterprises the Calculator, in conjunction with TTEC's industry-specific intent library, provides a fast route to accelerating digital transformations that are oftentimes stalled or sub-optimized. Regardless of the enterprise scale, the Calculator's intended impact is the same: to chart a path to increased revenue, customer satisfaction and sales, as well as accelerate and solidify a foundation for delivering differentiated CX over time. The race is on to woo customers, and those who embrace digital will win."

#contactcenterworld, @ttec_com

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About TTEC:
Company LogoTTEC Holdings, Inc. (NASDAQ: TTEC) is a global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience. TTEC Digital delivers outcome-based, human-centric, tech-enabled, insight-driven customer experience solutions. Founded in 1982, the Company's 48,700 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers and each other.
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Today's Tip of the Day - Can You measure It?!

Read today's tip or listen to it on podcast.

Published: Wednesday, December 8, 2021

Printer Friendly Version Printer friendly version

2024 Buyers Guide Speech Technology

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)

3.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.
 

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