Englewood, CO, USA, Dec. 6, 2021 -- TTEC Holdings, Inc. (NASDAQ: TTEC), a global customer experience (CX) technology and services provider for end-to-end CX solutions, announced the Jump Start Calculator, a free tool that provides an accelerated path to digital transformation, improved customer experiences, and optimized costs.
The Jump Start Calculator provides clients a starting point to determine how to incorporate digital efforts into their customer journey model. The Calculator blends digital tools that estimate savings and model improved customer experiences based on workforce efficiency and digital intelligence. By creating a digital framework, clients can optimize and improve their overall digital experiences for customers, while managing and decreasing costs.
"Each time an organization interacts with customers, it has the opportunity to advance or degrade the relationship," said Paul Ignasinski, senior vice president of TTEC Solutions & Value Engineering. "The best brands know that improving CX is a critical priority, and we designed the Jump Start Calculator for businesses of all sizes and maturity levels. For instance, we see new-economy hypergrowth organizations using the calculator to quickly design and iterate their target CX operating model(s) as they scale, maintaining an agile 'digital-first' approach. For large and more mature enterprises the Calculator, in conjunction with TTEC's industry-specific intent library, provides a fast route to accelerating digital transformations that are oftentimes stalled or sub-optimized. Regardless of the enterprise scale, the Calculator's intended impact is the same: to chart a path to increased revenue, customer satisfaction and sales, as well as accelerate and solidify a foundation for delivering differentiated CX over time. The race is on to woo customers, and those who embrace digital will win."
Posted by Veronica Silva Cusi, news correspondent
TTEC Holdings, Inc. (NASDAQ: TTEC) is a global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience. TTEC Digital delivers outcome-based, human-centric, tech-enabled, insight-driven customer experience solutions. Founded in 1982, the Company's 48,700 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers and each other.
Published: Wednesday, December 8, 2021
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