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News : TTEC Named #7 on Virtual Vocations' Top 25 Employer Partners for Remote Work in 2021

#contactcenterworld, @ttec_com

Denver, March 18, 2021 -- TTEC Holdings, Inc. (NASDAQ: TTEC), a global customer experience (CX) technology and services provider for end-to-end digital CX solutions, announced it has ranked 7th on Virtual Vocations' annual list of Top 25 Employer Partners for Remote Work in 2021, up from #13 last year.

TTEC led the CX marketplace amid the disruptions of COVID-19 by shifting much of its global CX workforce to remote work on its Humanify(R) Cloud @home platform. TTEC enabled users to work-from-home in 2020 with secure, cloud-based technology, outstanding employee experiences, and a suite of CX solutions that promoted resiliency and remote work success. 

"The ranking highlights TTEC's commitment to providing remote opportunities to candidates during this pandemic and going forward," said Colleen Ritchie, senior vice president of operations at TTEC. "As businesses worldwide adapted to remote work, we leveraged over a decade of experience and succeeded in pivoting many clients to a remote model that kept workers safer and helped to bring about great customer experiences during this tumultuous time. Jumping from #13 to #7 reflects our continuing commitment to help clients maintain business continuity and set them up for future success in a remote environment. We are honored by the recognition from Virtual Vocations and we look forward to leading remote hiring in years to come."

TTEC qualified for this ranking as a vetted Employer Partner, actively posting verified job openings for multiple roles including customer service, business development, and IT to Virtual Vocations' job board. Employers do not nominate themselves, and rankings are based on data pertaining to the number of remote jobs sourced and submitted from each employer over the course of the past year.

"As more companies transitioned to virtual work models or expanded remote hiring strategies amid the coronavirus pandemic, 2020 also brought 96 new businesses and organizations to our Employer Partner program," said Virtual Vocations CEO Laura Spawn. "We are proud to partner with these employers and help them reach qualified, experienced applicants suited for their remote job openings."

#contactcenterworld, @ttec_com

Posted by Veronica Silva Cusi, news correspondent
Source: TTEC


About TTEC:
Company LogoTTEC Holdings, Inc. (NASDAQ: TTEC) is a global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience. TTEC Digital delivers outcome-based, human-centric, tech-enabled, insight-driven customer experience solutions. Founded in 1982, the Company's 48,700 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers and each other.
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Today's Tip of the Day - Utilize Time & Money Saving Tools

Read today's tip or listen to it on podcast.

Published: Friday, March 19, 2021

Printer Friendly Version Printer friendly version

2024 Buyers Guide Help Desk Software

 
1.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

2.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

3.) 
LiveAgent

LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.

4.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

5.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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