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News : TTEC Named a 2020 Best Company for Diversity Second Year in a Row by Comparably

#contactcenterworld, @ttec_com

Denver, CO, USA, Dec. 22, 2020 -- TTEC announced it has been named to the Best Companies for Diversity 2020 list by Comparably, a workplace culture and compensation platform. This is the second year in a row that TTEC has received this honor.

The award measures sentiment ratings from employees to reflect their workplace experiences within 20 core culture metrics including compensation, team, leadership, environment, outlook, career growth, work-life balance, and perks and benefits.

"I'm honored and proud that a diverse set of employees recognize our commitment to foster and advance an inclusive culture where we not only recognize, but celebrate, our different perspectives and backgrounds," said Colleen Ritchie, senior vice president of operations support and head of TTEC's corporate diversity council. "As a global organization, we believe that diversity is one of our greatest strengths in delivering amazing experiences to our clients, their customers and TTEC employees."

Ratings were anonymously provided by employees from December 2019 to December 2020. The winners were chosen based on data compiled from 10 million ratings across 60,000 U.S. companies representing both enterprises and small-and-medium-sized businesses.

"Employers who create workplaces that inspire, encourage and support all diverse voices and contributions advance their business growth, revenue, creativity and innovation," said Comparably CEO Jason Nazar. "Our annual Best Companies for Diversity list highlights organizations that employees of color give top marks on in important core culture metrics, including leadership, fair pay, and career opportunities."

#contactcenterworld, @ttec_com

Posted by Veronica Silva Cusi, news correspondent
Source: TTEC


About TTEC:
Company LogoTTEC Holdings, Inc. (NASDAQ: TTEC) is a global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience. TTEC Digital delivers outcome-based, human-centric, tech-enabled, insight-driven customer experience solutions. Founded in 1982, the Company's 48,700 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers and each other.
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Today's Tip of the Day - Utilize Time & Money Saving Tools

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Published: Thursday, December 24, 2020

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2024 Buyers Guide Speech Technology

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)

3.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.
 

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