Denver, Jan. 19, 2021 -- TTEC Holdings, Inc. (NASDAQ: TTEC) a global Customer Experience as a Service (CXaaS) partner for many brands, announced it has been ranked second on the Top 100 Companies to Watch for Remote Jobs in 2021 by FlexJobs, a job site for finding remote, work from home and flexible job opportunities.
"Last year accelerated the move to remote work," said Sean Erickson, Global Head of TTEC Engage. "With over a decade of experience in work-from-home, our ability to quickly shift clients to virtual contact centers led to a 43% drop in employee attrition vs. same time last year and improved CSAT across the board. We are uniquely positioned make the transition to work from home happen in a short timeframe and we are humbled to have our TTEC team's amazing efforts recognized by FlexJobs. In the coming year we will continue our commitment to a dynamic workforce including flexible and remote staffing."
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FlexJobs developed the list by tracking the number of remote job openings in its database of 57,000 companies around the globe from January through December 2020. The companies on this year's top 100 list represent 11 countries, demonstrating a global adoption of remote work.
"The coronavirus pandemic has permanently reshaped the workplace and how, when, and where people work," said Sara Sutton, Founder and CEO of FlexJobs. "Business models have been forever disrupted with the realization that remote work is smart, strategic, and sustainable for companies to embrace, improving not only the bottom line but also providing benefits to the overall workforce."
The FlexJobs announcement follows the news that TTEC was named a "2020 Best Company for Diversity" for the second consecutive year by Comparably. The Comparably award is based on sentiment ratings provided by TTEC employees.
TTEC Holdings, Inc. (NASDAQ: TTEC) is a global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience. TTEC Digital delivers outcome-based, human-centric, tech-enabled, insight-driven customer experience solutions. Founded in 1982, the Company's 48,700 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers and each other.
Published: Thursday, January 21, 2021
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L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
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