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News : TTEC Named One of The World's Top Female-Friendly Companies 2022 by Forbes

#contactcenterworld, @ttec_com, @forbes

Denver, CO, USA, Dec. 15, 2022 - TTEC Holdings, Inc. (NASDAQ:TTEC), a global customer experience (CX) technology and services provider for end-to-end digital CX solutions, announced that Forbes recognized the company on its list of The World's Top Female-Friendly Companies 2022.

TTEC was ranked #20 overall, and is the highest rated company within the Business Services & Supplies category. There are 400 companies included on this year's list.

"We are honored to have earned this recognition as one of The World's Top Female-Friendly Companies 2022," said Shelly Swanback, President, TTEC. "TTEC strives to create an inclusive environment where each colleague feels a sense of belonging and greater purpose. We empower our female colleagues with an innovative, responsive culture and this recognition is testament to our ability to deliver an exceptional employee experience."

Approximately 85,000 women working at multinational institutions in 36 countries responded to the anonymous survey. They rated how their employer performed across a series of gender-related topics such as gender equality in career advancement opportunities and parental leave. The final ranking also examined female representation at the executive and board levels.

TTEC's Women in Leadership (WIL) program brings together a diverse group of extraordinary women and allies from across TTEC who – through social and educational programs, mentorship and networking opportunities – are inspired and permitted to realize their individual potential, enhance their career experiences and create opportunities for our next generation of women leaders.

Women comprise a growing percentage of TTEC's total employee base, most notably, in leadership roles up through the company's Executive Committee and Board of Directors. More than half of TTEC's management positions are held by women.

In addition to being named a one of The World's Top Female-Friendly Companies 2022, TTEC was recognized by Forbes as a Best Employer for Veterans 2022, one of America's Best Large Employers 2022, and one of the Best Employers for Diversity 2022.

#contactcenterworld, @ttec_com, @forbes

Posted by Veronica Silva Cusi, news correspondent
Source: TTEC


About TTEC:
Company LogoTTEC Holdings, Inc. (NASDAQ: TTEC) is a global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience. TTEC Digital delivers outcome-based, human-centric, tech-enabled, insight-driven customer experience solutions. Founded in 1982, the Company's 48,700 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers and each other.
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Today's Tip of the Day - Motivation & Charity Work

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Published: Friday, December 16, 2022

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2024 Buyers Guide Knowledge Management

 
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168Solution

Contact Center Innovation Channel and Digital Transformation Enabler
Providing Research, Training and Consulting related to Customer Experience Delivery, support Project Management by Unit or Corporate.
Have the ability to conduct research for specific needs.
Having deep knowledge on the Digital Interaction/Contact Center / Omni Channel / CRM various Stakeholder and Emergency Response ecosystem in Indonesia.

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eGain Corporation

eGain Knowledge + AI
eGain Knowledge+AI™, the top-rated, analyst-awarded knowledge management software, guarantees quality customer service by infusing your customer service agents with knowledge, making all agents as productive as your best ones. By providing agents and other users a range of ways to get to information from the common knowledge base, it ensures fast, consistent, and accurate answers.

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FuzeDigital

FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.

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Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.

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livepro

Knowledge Management software
livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down.

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ProcedureFlow

ProcedureFlow is a step by step visual guide that supports agents as they navigate company processes. With a knowledge management solution that simplifies complex information, employees can spend less time searching and focus on what they do best. ProcedureFlow’s simple and intuitive platform enables contact centers to quickly and easily create, maintain, and update company processes in real time. With ProcedureFlow, teams can work more efficiently, better serve customers, and drive results that matter most to their business.
 

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