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News : TTEC Named to Forbes List of Best Employers for Diversity 2023 for Third Time

#contactcenterworld, @ttec_com, @forbes

Denver, CO, USA, Apr 26, 2023 - TTEC Holdings, Inc. (NASDAQ: TTEC), a global customer experience (CX) technology and services provider for end-to-end digital CX solutions, announced the company has been named to the Forbes list of Best Employers for Diversity 2023.

"Our commitment to diversity, inclusion, and employee engagement positions TTEC as an Employer of Choice, which is why we are so proud to again earn this recognition as a Best Employer for Diversity," said Shelly Swanback, TTEC president. "By empowering our colleagues around the world through a culture of inclusivity, we can all bring our authentic selves to work each day and realize our full potential."

This recognition follows TTEC's inclusion on the Forbes list of America's Best Large Employers 2023. TTEC was previously named a Best Employer for Diversity in 2021 and 2022.

Diversity, equity, and inclusion (DE&I) is a foundational commitment to the company's ESG principles. Among the company's key DE&I initiatives is the TTEC Diversity Council, a global, employee-driven organization that advances DE&I priorities through measurable programs, accountability, recognition, and education. The Council celebrates differences that drive innovation, growth, and meaningful connections with employees, clients, and the communities.

In addition, TTEC's employee-run Employee Resource Groups (ERGs) uplift marginalized and underrepresented voices by supporting career development and opportunities through peer mentorship, targeted awareness training, and advocacy within TTEC.

The Best Employers for Diversity 2023 were selected based on surveys from approximately 45,000 U.S. employees working for companies with a minimum of 1,000 employees. The evaluation was based on direct and indirect recommendations from participants along with performance metrics that evaluate companies based on a range of diversity-related best practices.

#contactcenterworld, @ttec_com, @forbes

Posted by Veronica Silva Cusi, news correspondent
Source: TTEC


About TTEC:
Company LogoTTEC Holdings, Inc. (NASDAQ: TTEC) is a global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience. TTEC Digital delivers outcome-based, human-centric, tech-enabled, insight-driven customer experience solutions. Founded in 1982, the Company's 48,700 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers and each other.
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Today's Tip of the Day - Call-backs

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Published: Friday, April 28, 2023

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2024 Buyers Guide Help Desk Software

 
1.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

2.) 
LiveAgent

LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.

3.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
 

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