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News : TTEC Named to Fortune's 2024 List of America's Most Innovative Companies

#contactcenterworld, @ttec_com

Denver, CO, USA, Apr 1, 2024 -- TTEC Holdings, Inc. (NASDAQ: TTEC), a global CX (customer experience) technology and services provider for AI-enhanced CX with solutions from TTEC Engage and TTEC Digital, announced it has been named to the 2024 America’s Most Innovative Companies List by Fortune.

The America's Most Innovative Companies ranking assesses businesses on three pillars: product innovation, process innovation, and innovation culture.

Rankings were determined by Fortune and Statista and were based on surveys of employees as well as experts in various fields, such as recruiters, management consultants, and patent attorneys.

"In the ever-changing landscape of customer experience, constant evolution is essential. We are proud to be recognized as one of America’s Most Innovative Companies for the second year in a row," said TTEC President Shelly Swanback. "We strive to continually keep innovating and are guiding our clients with AI-enhanced training, knowledge management, and conversation and business analytics. By working with them on practical applications of AI, we’re helping improve customer experience, grow revenue, and increase efficiency."

#contactcenterworld, @ttec_com

Posted by Veronica Silva Cusi, news correspondent
Source: TTEC


About TTEC:
Company LogoTTEC Holdings, Inc. (NASDAQ: TTEC) is a global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience. TTEC Digital delivers outcome-based, human-centric, tech-enabled, insight-driven customer experience solutions. Founded in 1982, the Company's 48,700 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers and each other.
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Published: Tuesday, April 2, 2024

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2024 Buyers Guide Speech Technology

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)

3.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.
 

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