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News : TTEC Opens Global Delivery Center in South Africa

#contactcenterworld, @ttec_com

Denver, CO, USA and Cape Town, South Africa, Aug. 23, 2022 -- TTEC Holdings, Inc. (NASDAQ:TTEC), a global customer experience (CX) technology and services provider for end-to-end digital CX solutions, announced the opening of a new global delivery center in South Africa.

"Opening our new site in Cape Town is an exciting next step for TTEC as we continue to expand our geographic footprint to meet the needs of our clients and drive exceptional value," said Shelly Swanback, CEO, TTEC Engage. "South Africa is a leading offshore and nearshore location and we believe it will help us to continue delivering excellent customer experience."

South Africa is a proven delivery location for outsourcing excellence. Traditionally a popular nearshore location for clients in the United Kingdom, South Africa is gaining interest from US clients. The country is one of the most favorable offshore delivery locations in the world thanks to the pool of talent and strong English language capabilities. Through its joint venture with Ford Motor Company, Percepta, TTEC has been in the South African delivery market since 2008, ensuring a strong foundation for growth in the country.

"We know how important it is to help brands increase efficiencies and cost savings while providing excellent customer service, especially now as economies face mounting challenges," said Swanback. "Our ongoing geographic expansion into countries like South Africa, combined with our proven solutions, will help our clients attract and retain their loyal customers."

#contactcenterworld, @ttec_com

Posted by Veronica Silva Cusi, news correspondent
Source: TTEC


About TTEC:
Company LogoTTEC Holdings, Inc. (NASDAQ: TTEC) is a global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience. TTEC Digital delivers outcome-based, human-centric, tech-enabled, insight-driven customer experience solutions. Founded in 1982, the Company's 48,700 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers and each other.
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Today's Tip of the Day - Make Self Service A Breeze

Read today's tip or listen to it on podcast.

Published: Wednesday, August 24, 2022

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2024 Buyers Guide Dialer Solutions

 
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Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


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and End to End CRM on the cards we are supposed to grow exponentially within the next 6 Months

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Dialfire
Companies of all sizes rely on the cloud-based call center platform Dialfire and its powerful predictive dialer. Dialfire is ready to use within minutes and easily personalizable. From small ad-hoc to large multi-step campaigns, Dialfire offers high scalability. Adapt customer masks and automate workflows per mouse click. Integrated scripting and APIs ensure a smooth connection with external systems.

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Advanced outbound solution including predictive dialing, featuring patented technologies such as Live Person Detection (LPD™) and SNoDrop™ using Artificial Intelligence to deliver compliant & effective predictive dialing with 0% abandoned call rates. The solution includes its own CRM system as well as visual campaign creation and management as well as automated data import and export capabilities. The package comes with highly visual and open call scripting technology and an SDK (Software Development Kit) is also available for embedding the dialer into your own user front end.

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Reach more contacts, in less time with PhoneBurner. Powering thousands of client and millions of calls, our cloud-based software eliminate repetitive tasks so agents have up to 4x more live conversations. Unlike other dialers, PhoneBurner delivers 100% delay-free connections with no awkward pause. Conversations start off with promise, not hangups.

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A predictive dialler is an outbound call system that automatically dials from a list of telephone numbers. Also known as Power or Auto dialers it will automatically help agents make more calls, generate higher rates of connections, increase conversions, manage voicemail, no-answers and disconnected numbers.

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