Denver, CO, USA and Cape Town, South Africa, Aug. 23, 2022 -- TTEC Holdings, Inc. (NASDAQ:TTEC), a global customer experience (CX) technology and services provider for end-to-end digital CX solutions, announced the opening of a new global delivery center in South Africa.
"Opening our new site in Cape Town is an exciting next step for TTEC as we continue to expand our geographic footprint to meet the needs of our clients and drive exceptional value," said Shelly Swanback, CEO, TTEC Engage. "South Africa is a leading offshore and nearshore location and we believe it will help us to continue delivering excellent customer experience."
South Africa is a proven delivery location for outsourcing excellence. Traditionally a popular nearshore location for clients in the United Kingdom, South Africa is gaining interest from US clients. The country is one of the most favorable offshore delivery locations in the world thanks to the pool of talent and strong English language capabilities. Through its joint venture with Ford Motor Company, Percepta, TTEC has been in the South African delivery market since 2008, ensuring a strong foundation for growth in the country.
"We know how important it is to help brands increase efficiencies and cost savings while providing excellent customer service, especially now as economies face mounting challenges," said Swanback. "Our ongoing geographic expansion into countries like South Africa, combined with our proven solutions, will help our clients attract and retain their loyal customers."
Posted by Veronica Silva Cusi, news correspondent
TTEC Holdings, Inc. (NASDAQ: TTEC) is a global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience. TTEC Digital delivers outcome-based, human-centric, tech-enabled, insight-driven customer experience solutions. Founded in 1982, the Company's 48,700 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers and each other.
Published: Wednesday, August 24, 2022
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