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News : TTEC Philippines Recognized with Great Place to Work® Certification™

#contactcenterworld, @ttec_com, @gptw_us

Denver, CO, USA, and Manila, Philippines, June 14, 2023 – TTEC Holdings, Inc. (NASDAQ:TTEC), aglobal customer experience (CX) technology and services provider for AI-enabled CX solutions, announced its Philippines operations have earned Great Place to Work(R) Certification™. This was TTEC Philippines’ first year submitting for the certification, and first time receiving it.

This globally recognized certification is awarded after a thorough, independent analysis conducted by Great Place to Work and is based on direct feedback from TTEC employees. The survey measures credibility, respect, fairness, pride, and camaraderie. This recognition is indicative of TTEC’s culture that inspires associates to think big, innovate, grow, and relentlessly drive the company’s values.

"We are very proud to have earned Great Place to Work Certification, which is the result of our commitment to providing a supportive, flexible, and engaging work environment for more than 25,000 employees in the Philippines," said Arnab Ray, senior vice president and head of APAC at TTEC. "Our world-class culture is built on the purpose that drives us, the values that guide us, and the humanity that connects us."

Employees scored the company highly for being a safe place to work, providing appropriate resources and equipment to perform their jobs, and fair treatment regardless of gender, race, or sexual orientation. TTEC continues to innovate the employee experience with intuitive technologies to connect and empower associates.

TTEC Philippines is recognized as a Disability-Inclusive Workplace Awardee from the National Council on Disability Affairs 2022. Employees in the Philippines have access to Spectrum, TTEC’s affinity group which includes programming and support for LGBTQ+, persons with disabilities, working parents, and working students. Many employees in the country are also active in TTEC’s Women In Leadership group, a global community of women and allies that elevates women through mentorship, educational programs, networking events, and advocacy.

TTEC Canada was also recognized with this esteemed certification this year.

#contactcenterworld, @ttec_com, @gptw_us

Posted by Veronica Silva Cusi, news correspondent
Source: TTEC https://www.ttec.com


About TTEC:
Company LogoTTEC Holdings, Inc. (NASDAQ: TTEC) is a global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience. TTEC Digital delivers outcome-based, human-centric, tech-enabled, insight-driven customer experience solutions. Founded in 1982, the Company's 48,700 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers and each other.
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About Great Place to Work(R) Institute:
Company LogoThrough proprietary assessment tools, advisory services, and employer branding programs, including Best Companies lists and workplace reviews, Great Place to Work® provides the benchmarks, framework, and expertise needed to create, sustain, and recognize outstanding workplace cultures.
Company RSS Feed   Company Facebook   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Support Your Staff

Read today's tip or listen to it on podcast.

Published: Friday, June 16, 2023

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2024 Buyers Guide Automation

 
1.) 
Call Adapt

Soundboard Software
Call Adapt is a cloud-based digital soundboard application designed for contact centers. It works with any type of call and integrates with your existing dialer system. Powered by smart audio technology, Call Adapt gives your agents the ability to converse with customers in real time using programmed keyboard shortcuts. The result is perfect pitch delivery and less time spent on repetitive tasks.

2.) 
eGain Corporation

eGain Solve
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World

3.) 
Pointel

Genesys Identity and Access Manager
Automated Provisioning Solution for Multi-Vendor Communication Platforms

Managing agent profile data across multiple systems is a big challenge for contact centers. The manual tasks of agent provisioning, decommissioning, daily change exercises, skill level synchronization, license recovery and detailed reports on usage are tedious, time-consuming, and often expensive for businesses.

Managing ID and access within a contact center is further complicated by profile information and requirements that vary from application to application. Automating the processes of onboarding and off-boarding in contact centers helps overcome these challenges and enhances agents’ productivity.

Pointel I...
(read more)
 

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