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News : TTEC recognized as a Leader in 2022 Gartner® Magic Quadrant™ for Customer Service BPO

#contactcenterworld, @ttec_com, @Gartner_inc

Englewood, CO, USA, Apr 12, 2022 -- TTEC Holdings, Inc. (NASDAQ:TTEC), a global customer experience (CX) technology and services provider for end-to-end digital CX solutions, announced that Gartner recognized it as a Leader in the 2022 Magic Quadrant for Customer Service BPO.

"We believe TTEC's position as a Leader shows the strength of our market-leading Humanify(R) Customer Experience as a Service (CXaaS) offering to deliver the outcomes that matter most to clients," said Judi Hand, TTEC's Chief Revenue Officer.

Humanify CXaaS is an end-to-end technology and services platform that provides clients with all the capabilities they need to attract, retain, and grow an engaged customer base. TTEC client advocates stay involved and informed throughout the entire process, mapping and targeting areas to improve efficiencies, processes, and customer success.

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"As consumer demand for extraordinary service grows and evolves, TTEC will also continue to focus on world-class employee engagement. We know this is the key ingredient to delivering amazing customer experiences for the brands we are privileged to represent," said Hand.

In the past three months, FlexJobs named TTEC to its annual list of Top 100 Companies to Watch for Remote Jobs in 2022 and Forbes named TTEC One of America's Best Large Employers of 2022

According to Gartner, "Leaders demonstrate market-defining vision and the ability to execute that vision through CS BPO services and a cross-section of vertical industries. Leaders have strong investments in digital service offerings, work-from-anywhere solutions and CX innovation. They have a superior understanding of client needs and current market conditions, and they are actively building competencies in the CS BPO market across multiple regions. The CS BPO service providers in this quadrant generally also have strong global and regional service delivery operations and deep technology to leverage."

#contactcenterworld, @ttec_com, @Gartner_inc

Posted by Veronica Silva Cusi, news correspondent
Source: TTEC


About TTEC:
Company LogoTTEC Holdings, Inc. (NASDAQ: TTEC) is a global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience. TTEC Digital delivers outcome-based, human-centric, tech-enabled, insight-driven customer experience solutions. Founded in 1982, the Company's 48,700 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers and each other.
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About Gartner:
Company LogoGartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
Company RSS Feed   Company Twitter   Company Instagram   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Buying New Technology

Read today's tip or listen to it on podcast.

Published: Wednesday, April 13, 2022

Printer Friendly Version Printer friendly version

2022 Buyers Guide Translation Services

 
1.) 
OpsTel Services

Platform Data Transformation
OpsTel is proud to provide our clients with a software automation service that is used to aid in the transition from one platform to another utilizing both speed and accuracy. Whether it is going from premises to premises, premises to cloud, premises to private cloud or even a hybrid deployment; OpsTel has the ability to help cut your transition time so you can focus your efforts on remaining architecture priorities.

We’ve observed conversions as high as 85% - in as little time as 30-minutes - with remaining client specific complex integrations being done by employees or professional services of your choice leveraging our Platform Data Transformation™ solution.

Features include:

*T...
(read more)

2.) 
Tru29 Outsource Solutions Inc.

Back Office Solutions
Although the customer-facing type of tasks is essential to good customer experience, tasks being done in the background is as important.

Tru29 has been providing this type of outsourcing solutions to various businesses across the globe so you can be assured of a reliable and experienced workforce.
 

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