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News : TTEC recognized as a Leader in 2022 Gartner® Magic Quadrant™ for Customer Service BPO

#contactcenterworld, @ttec_com, @Gartner_inc

Englewood, CO, USA, Apr 12, 2022 -- TTEC Holdings, Inc. (NASDAQ:TTEC), a global customer experience (CX) technology and services provider for end-to-end digital CX solutions, announced that Gartner recognized it as a Leader in the 2022 Magic Quadrant for Customer Service BPO.

"We believe TTEC's position as a Leader shows the strength of our market-leading Humanify(R) Customer Experience as a Service (CXaaS) offering to deliver the outcomes that matter most to clients," said Judi Hand, TTEC's Chief Revenue Officer.

Humanify CXaaS is an end-to-end technology and services platform that provides clients with all the capabilities they need to attract, retain, and grow an engaged customer base. TTEC client advocates stay involved and informed throughout the entire process, mapping and targeting areas to improve efficiencies, processes, and customer success.

"As consumer demand for extraordinary service grows and evolves, TTEC will also continue to focus on world-class employee engagement. We know this is the key ingredient to delivering amazing customer experiences for the brands we are privileged to represent," said Hand.

In the past three months, FlexJobs named TTEC to its annual list of Top 100 Companies to Watch for Remote Jobs in 2022 and Forbes named TTEC One of America's Best Large Employers of 2022

According to Gartner, "Leaders demonstrate market-defining vision and the ability to execute that vision through CS BPO services and a cross-section of vertical industries. Leaders have strong investments in digital service offerings, work-from-anywhere solutions and CX innovation. They have a superior understanding of client needs and current market conditions, and they are actively building competencies in the CS BPO market across multiple regions. The CS BPO service providers in this quadrant generally also have strong global and regional service delivery operations and deep technology to leverage."

#contactcenterworld, @ttec_com, @Gartner_inc

Posted by Veronica Silva Cusi, news correspondent
Source: TTEC


About TTEC:
Company LogoTTEC Holdings, Inc. (NASDAQ: TTEC) is a global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience. TTEC Digital delivers outcome-based, human-centric, tech-enabled, insight-driven customer experience solutions. Founded in 1982, the Company's 48,700 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers and each other.
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About Gartner:
Company LogoGartner, Inc. is a research and advisory firm that helps more than 10,000 clients leverage technology to achieve business success. Gartner’s businesses consist of Research, Consulting, Measurement, Events and Executive Programs. Founded in 1979, Gartner has over 3,800 associates, including approximately 1,000 research analysts and consultants, in more than 75 locations worldwide.
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Today's Tip of the Day - Utilize Time & Money Saving Tools

Read today's tip or listen to it on podcast.

Published: Wednesday, April 13, 2022

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2024 Buyers Guide Telecoms

 
1.) 
Cloudonix

Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team.

2.) 
PRILINK

Demarc Network Traffic Monitor
A lightweight Network Traffic Monitor that privides real-time traffic alerts and tracks all IP and SIP endpoints at Demarc. It analyzes mirrored SIP Trunk and Internet traffic in real-time and compiles Network Traffic Analytics (NTA) for all endpoints giving daily network traffic telemetry, most active endpoint summary, endpoint search table and more.

3.) 
Scopserv Integrated Services

ScopTEL IP PBX
The ScopTel IP PBX solution is a distributed software application
that can be installed on both virtual and physical servers, thus
offering a multitude of architectural designs from premise-based
servers to a centralized data center (DC) hosted WAN
environment. The application is distributed as an ISO which
includes the customized Linux operating system

4.) 
Televergence

Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.
 

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