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News : TTEC Recognized as a Leader in Everest Group's Customer Experience Management in the Americas PEAK Matrix Assessment 202

#contactcenterworld, @ttec_com, @everestgroup

Denver, CO, USA, Oct, 2022 -- TTEC Holdings, Inc. (NASDAQ: TTEC), a global customer experience (CX) technology and services provider for end-to-end digital CX solutions, announced that Everest Group recognized it as a Leader in the Customer Experience Management (CXM) in the Americas PEAK Matrix(R) Assessment 2022.

TTEC was named a Leader for its overall market impact and ability to successfully deliver services. Among other strengths, they noted TTEC's verticalized solutions, talent management tools like RealPlay(R) and DEI+ Bot, and flexible labor model.

"TTEC emerged as a Leader in Everest Group's Customer Experience Management (CXM) in the Americas – PEAK Matrix(R) Assessment 2022, due to its holistic set of CXM solutions, including Contact-Center-as-a-Service (CCaaS) and Customer-Experience-as-a-Service (CXaaS), domain/industry expertise, and omnichannel capabilities," said David Rickard, Vice President, Everest Group. "It is successfully driving business growth by leveraging tools for talent management, remote working, and FlexEX, a CXaaS model for choosing an optimum mix of agents, and is well positioned to cater to diverse client requirements."

"We are proud to earn recognition from Everest Group which demonstrates the strength of our CXaaS solutions in delivering differentiated CX and employee experience (EX)," said Nick Cerise, TTEC's Chief Marketing Officer. "In an uncertain economy, the ability to attract, retain, serve, and grow customer relationships is critical to our clients. Our digitally-enabled CX solutions and strong partner ecosystem deliver increased customer value and brand loyalty."

According to Everest Group, Leaders have consistently delivered CXM services and grown their client portfolio in 2021. Leaders have also enhanced their technical capabilities through proprietary solutions, partnerships, or acquisitions in AI, intelligent automation, omnichannel, cloud contact centers, and remote working.

#contactcenterworld, @ttec_com, @everestgroup

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About TTEC:
Company LogoTTEC Holdings, Inc. (NASDAQ: TTEC) is a global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience. TTEC Digital delivers outcome-based, human-centric, tech-enabled, insight-driven customer experience solutions. Founded in 1982, the Company's 48,700 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers and each other.
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About Everest Group:
Company LogoEverest Group is a research firm that applies research to people’s day-to-day business problems. Established in 1991, the firm helps business providers navigate today’s market challenges, driving maximized operational and financial performance and transformative experiences. Everest Group's deep expertise and tenacious research focused on technology, business processes, and engineering through the lenses of talent, sustainability, and sourcing delivers precise and action-oriented guidance. Its problem-solving, forward-looking approach is designed around their clients' journeys, so they make better business decisions.
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Today's Tip of the Day - Ignore The Issues At Your Peril

Read today's tip or listen to it on podcast.

Published: Monday, October 10, 2022

Printer Friendly Version Printer friendly version

2024 Buyers Guide Speech Technology

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)

3.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.
 

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