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News : TTEC to Open New Humanify Customer Engagement Center in Oklahoma City

#contactcenterworld, @ttec_com

Denver, CO, USA, July, 2019 -- TTEC Holdings, Inc. (NASDAQ: TTEC), a digital global customer experience (CX) technology and services company focused on the design, implementation and delivery of transformative customer experience, engagement and growth solutions, announced that it will open its latest Humanify Customer Engagement Center in Oklahoma City, Oklahoma. The center opening represents up to 350 new jobs for the community.

TTEC viewed the Oklahoma City market as a prime option for providing customer experience services including customer care and selected the location in part due to its communitywide focus on education with a wealth of community colleges and technical schools such as Francis Tuttle. The company will be operating at 7725 W. Reno Avenue in Oklahoma City. Located in a techpark which has recently revitalized its campus, center employees will enjoy access to modern infrastructure, workout facilities, food court, collaborative space and other outdoor amenities.

"Oklahoma City's talented labor force provided an excellent market opportunity to create a new Humanify Customer Engagement Center," said Martin DeGhetto, Chief Operating Officer, TTEC. "We look forward to hiring individuals who are compassionate and service-minded, including those from the many military families and veterans who call Oklahoma City home."

The company anticipates creating up to 350 jobs at this center and is actively hiring Licensed Property and Casualty Claims Adjusters, as well as those interested in becoming claims adjusters, along with other key support positions. TTEC will be training associates through its College of Insurance (COI), an education-based program designed to provide individuals with the knowledge and resources necessary to attain an insurance license. The program was created as an opportunity to build the labor force and support associates looking to move forward in their careers and earn more money in their fields. While the process to receive an insurance license can cost up to $5000 in some locations, TTEC will be providing the COI program and all additional requirements at no cost to participants in Oklahoma City.

TTEC's expansion to Oklahoma City is the result of a collaborative effort by the Alliance for Economic Development of Oklahoma City, Greater Oklahoma City Chamber, City of Oklahoma City, Oklahoma Department of Commerce, and Oklahoma Works.

"We are proud that another technology and services company has chosen Oklahoma for its latest operation," said Sean Kouplen, Oklahoma Secretary of Commerce and Workforce Development. "Our business climate, skilled workforce, workforce training and collaborative environment continue to make an impact on companies looking to expand. We appreciate TTEC for choosing Oklahoma and look forward to seeing the company succeed in our state."

"We are very excited to welcome TTEC to Oklahoma City," Roy H. Williams, president and CEO of the Greater Oklahoma City Chamber said. "They are recognized as a leader in their industry and the outstanding talent pool we have in Oklahoma City was a big factor in their decision to expand here. They are a company that has a great reputation with community involvement and we are excited to watch them grow in Oklahoma City."

New Oklahoma City employees will benefit from the opportunity to support a global company, potential career advancement, competitive pay, exciting employee rewards and bonuses and an interactive work environment.

#contactcenterworld, @ttec_com

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About TTEC:
Company LogoTTEC Holdings, Inc. (NASDAQ: TTEC) is a global customer experience technology and services company focused on the design, implementation and delivery of transformative customer experience. TTEC Digital delivers outcome-based, human-centric, tech-enabled, insight-driven customer experience solutions. Founded in 1982, the Company's 48,700 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers and each other.
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Today's Tip of the Day - Can You Deliver?

Read today's tip or listen to it on podcast.

Published: Wednesday, July 17, 2019

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2021 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!
PH: 833-427-7488

3.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
PH: +91 9702626568

4.) 
Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!

5.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
PH: (514) 731-6878

6.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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