News : TUI Shops to Follow Up Online and Call Bookings
August 13, 2014 -- TUI UK & Ireland has launched a new system that will enable its stores to follow up online and call centre bookings.
The new ‘Connect’ system is the first in a series of technological changes that links the bookings process from time of booking to post-travel, with information to be shared across booking channels.
After the roll-out in the next nine months its consultants in shops will be able to help with bookings made online or over the phone.
Staff will also be able to spot loyal customers easier and see information such as birthdays, anniversaries and favourite destinations.
Fraser Ellacott, customer operations director for TUI UK&I, said: "TUI strives to put the customer at the heart of everything it does and this new system will make it much easier to do so. By connecting our front line staff both here and overseas we’ll be able to offer our customers a much more personalised service that’s tailored to what they want from their holidays. It will also help us share even more information across the business so we can answer anything our customers want to know at the touch of a button."
Posted by Veronica Silva Cusi, news correspondent
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About TUI UK & Ireland:
TUI Travel PLC is an international leisure travel group listed on the London Stock Exchange. It was formed on 3 September 2007 with the merger of First Choice Holidays PLC and the Tourism Division of TUI AG, which owns 56.4% of the company.
Published: Thursday, August 14, 2014