News : Tungsten Network Selects NewVoiceMedia as Contact Center Partner
San Francisco, Sept, 2018 -- NewVoiceMedia, a provider of cloud contact center and inside sales solutions, announced that Tungsten Network has selected its NVM Platform to better serve its global customer-base by delivering emotive experiences.
Tungsten Network, a secure business transaction network, signed an agreement with NewVoiceMedia to provide an experience for its customers, while improving its sales performance, operational efficiencies and team productivity. Following a market evaluation, the company replaced technology from ShoreTel with NewVoiceMedia’s platform, for its Salesforce integration, call recording and reporting capabilities, together with its global call routing architecture, Global Voice Assurance (GVA).
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Kevin Braim, Head of Technical Operations at Tungsten Network, comments, "We wanted to improve our customer experience by deploying cloud contact center technology with crystal clear voice quality and efficient Salesforce integration, as part of our long-term strategy. We are looking forward to enhancing our customer satisfaction with NewVoiceMedia’s cloud contact center platform, to deliver exceptional customer experiences, across our global business."
Chris Haggis, SVP Customer Success at NewVoiceMedia, adds, "We are now living and working in the Age of Customer Experience where organizations are increasingly being defined by customer delight. We are pleased to have been selected as an important partner of Tungsten Network as it seeks to compete on customer experience and I look forward to seeing the company make this transformation for its growing customer base."
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About NewVoiceMedia :
NewVoiceMedia is a global provider of cloud technology which helps businesses sell more, serve better and grow faster
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