News : Turkcell Global Bilgi Recognized as the Best Customer Service–Outsourced Mega Center
June 30, 2014 --Turkcell’s (NYSE:TKC) (BIST:TCELL) fully-owned subsidiary Turkcell Global Bilgi, Turkey’s customer management center, added another accolade to its track-record of international recognition with its success at the ContactCenterWorld.com awards. Turkcell Global Bilgi won the first place in the "Best Customer Service – Outsourced Mega Center " category at the organization’s regional awards ceremony covering Europe, Middle East and Africa (EMEA).
The regional award paves the way for the global finals – "Top Ranking Performers Conference" – which will be held in Las Vegas in November. Turkcell Global Bilgi was deemed worthy of the EMEA award due to its success in attaining high customer satisfaction levels, which is a result of the company’s focus on ensuring employee job satisfaction and creating a positive work environment. Developing differentiated solutions for different customer segments was one of the elements that set Turkcell Global Bilgi apart from its peers.
Top Ranking Performers in the Contact Center World – Best in World, met, shared ideas and the best were voted for by judges at this event hosted by ContactCenterWorld – The Global Association for Contact Center Best Practices & Networking. Contact Center World is a global organisation that recognises and rewards best practice in customer service throughout the world.
Turkcell Global Bilgi’s General Manager Bahadir Pekkan emphasized the role of employee satisfaction in the company’s vision for success, and stated that the international recognition confirms the validity of this approach. "Having received the first prize in other categories in the previous years, we are very happy to get the top award in such an important category at this year’s ContactCenterWorld.com EMEA awards. We are looking forward to representing our country at the global finals in November," said Pekkan in his remarks.
Turkcell Global Bilgi was founded as Turkcell’s fully owned subsidiary in 1999. With its 24 locations in Turkey and abroad, Turkcell Global Bilgi serves people in Turkey, Ukraine, Russia and Germany. It has recently been recognized as the "Best Large Contact Centre" and the "Best of the Best" at this year’s European Call Centre & Customer Service Awards (ECCCSA).
You and your company can learn from industry leaders on how to increase performance and productivity, avoid HR challenges, improve customer service and much more. Don't miss out on this amazing learning and networking opportunity! Visit www.ContactCenterWorld.com/conferences for conferences. For more information on how you can take part in this prestigious and sought after awards program for the best of the best in the industry visit www.ContactCenterWorld.com/worldawards
Posted by Veronica Silva Cusi, news correspondent
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About Turkcell Global Bilgi:
Turkcell Global Bilgi was established as a Turkcell Group company in 1999 and provides services with a total of 18 locations, including 14 in Turkey, 4 in Ukraine with over 12.000 employees with a seat capacity of 7.500. In addition to Turkcell Global Bilgi's extensive experience in the telecom industry, the company provides services with its expertise in the public sector, finance, energy and retail industries and for a wide customer portfolio. With customer experience focused industrial solutions, the company creates value in the fields of customer services, customer acquisition, telesales, technical support, customers retention and loyalty, collections, customer information management and analysis. Turkcell Global Bilgi manages customer experience via various channels such as face to face (F2F), Telephone, Audio, Automated Response Systems (IVR & IVVR), web chat, E-mail, SMS, Web, and Social Media. By sharing business goals to increase customer satisfaction scores, sales and collections and to reduce costs with value-based pricing models, Turkcell Global Bilgi acts as a strategic business partner with its industry expertise. Its clients are able to focus more on their core business while their operational costs have been decreased or kept under control.
ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 145,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link http://www.contactcenterworld.com/register.aspx and start networking and learning best practices. Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center & Customer Engagement Best Practices.
Published: Wednesday, July 2, 2014