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News : Turkcell Global Bilgi Recognized for World’s Best Customer Service at ContactCenterWorld.com’s Global Awards
Istanbul, Nov 20, 2014 -- Turkcell’s (bist:TCELL) fully-owned subsidiary Turkcell Global Bilgi, Turkey’s customer experience center, won the top prize for "Best Customer Experience" at ContactCenterWorld.com’s "Top Ranking Performer Awards 2014".
The award is one of the most prestigious accolades of the contact center industry. Turkcell Global Bilgi, which had received ContactCenterWorld.com’s EMEA regional award earlier in the year in the same category, was recognized globally by its peers from 3 regions for its commitment to customer satisfaction. This is the 5th time, in as many years, that Turkcell Global Bilgi receives top honors for global best practice in ContactCenterWorld.com’s Top Ranking Performers Awards.
Top Ranking Performers in the Contact Center World – Best in World, met, shared ideas and the best were voted for by judges at this event hosted by ContactCenterWorld – The Global Association for Contact Center Best Practices & Networking. Contact Center World is a global organisation that recognises and rewards best practice in customer service throughout the world.
Turkcell Global Bilgi’s General Manager Bahadir Pekkan said, "We position ourselves as business partners for our customers. Going beyond the traditional understanding of contact center services, we help our customers devise customer satisfaction strategies, improve their infrastructure through offering solutions empowered by technology, and even explore opportunities for income generation. We develop innovative solutions that enable our customers to reach solutions to their problems through the most appropriate channels. This is why we have been recognized globally – 5 times in 5 years and remarkably, in 5 different categories – as a leader in our industry" said Pekkan.
Turkcell Global Bilgi was founded as Turkcell’s fully owned subsidiary in 1999. With its services specialized based on customer needs and 25 locations in Turkey and abroad, Turkcell Global Bilgi serves people in Turkey, Ukraine, Russia and Germany.
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Posted by Veronica Silva Cusi, news correspondent
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About Turkcell Global Bilgi:
Turkcell Global Bilgi was established as a Turkcell Group company in 1999. It provides services from a total of 18 locations, 14 in Turkey, 4 in Ukraine with over 12.000 employees with a seat capacity of 8.000. In addition to Turkcell Global Bilgi's experience in the telecom industry, the company provides services in finance, energy, public sector and retail industries and for a wide customer portfolio. With customer experience focused industrial solutions, the company creates value in the fields of customer services, customer acquisition, telesales, technical support, customers retention and loyalty, collections, customer information management and analysis. Turkcell Global Bilgi manages customer experience via various channels such as Face to Face (F2F), Telephone, Audio, Automated Response Systems (IVR & IVVR), Web chat, E-mail, SMS, Web, new generation customer experience platform BiP and Social Media.
Turkcell is the leading communications and technology company in Turkey, with 34.9 million subscribers as of March 31, 2013. Turkcell is a leading regional player, with market leadership in five of the nine countries in which it operates with its approximately 69.2 million subscribers as of March 31, 2013. It was one of the first among global operators to have implemented HSPA+. It has achieved up to 43.2 Mbps speed using the Dual Carrier technology, and is continuously working to provide the latest technology to its customers, e.g. 84 Mbps in the near future.
Published: Monday, November 24, 2014