#contactcenterworld, @Turkcell

Ankara, Turkey, Sept 21, 2016 -- Turkcell has announced the launching of its mobile application "Merhaba Umut" – "Hello Hope" to facilitate the integration of Syrian refugees living in Turkey.

The app has a Turkish language learning component, instant audio translation between Turkish and Arabic, a frequently asked questions section which offers guidance on essential issues like registration and access to services and one-click access to Turkcell’s Arabic language call centre.

Turkcell CEO Kaan Terzioglu stated that Turkey has shifted the conversation about Syrian refugees from basic survival to integration a long time ago: "With Syria in ruins, having the chance of a safe and meaningful life now requires a prospect of integration for Syrian refugees. Communication technologies are powerful tools to meet the challenges of integration, including living in a country with a different language, accessing education and having employment prospects."

He added: "I am proud to note that Turkcell has been a pioneer in mobilising the power of communication in one of the biggest humanitarian challenges of our time. Our new app ‘Hello Hope’ will be the basis of our future work to use connectivity to bring essential services to the Syrian community in Turkey."

#contactcenterworld, @Turkcell

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.developingtelecoms.com