News : Turkcell’s Global Bilgi Wins 2 Top Awards in Customer Management from ContactCenterWorld
Istanbul, Turkey, Nov 11, 2015 -- Turkcell Global Bilgi, Turkcell’s (NYSE:TKC)(BIST:TCELL) fully-owned subsidiary, was recognized as the global "Top Ranking Performer" in two categories by ContactCenterWorld.com. In the global awards ceremony held in Las Vegas, United States, Turkcell Global Bilgi received the top award in "Best use of Self-service Technology" category with its full speech IVR solution which enables the customer to communicate interactively with the system just by speaking. The second award came in the ""Best Home / Remote Agent Program" category.
Developed in-house by Turkcell Global Bilgi’s own IT teams, the audio response system is a product that is built on voice technology. The system recognizes about 24 thousand different expressions and responds in 570 different ways, allowing the customer to reach solutions without having to dial additional digits on the keypad.
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
Turkcell Global Bilgi was also recognized for its innovative use of the home agent system which ensures high levels of employee satisfaction and performance. Home agent programs are frequently used for simpler tasks – such as database updates and polling – but Turkcell Global Bilgi uses this method for more complicated tasks including sales portfolio management and revenue collection.
These awards celebrate the Best in the World and the finalists all provide excellent service. In 2015 over 1600 entries were received for the Top Performers Awards from organizations in 50 countries. The very best showcased their customer service standards and how they engage with their staff, customers as well as using technology and strategies that set them apart from others at the 2015 Best in the World conference and the winners were voted for by the judges at the event.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Games Trainers Play
More Editorial From Turkcell Global Bilgi
About Turkcell Global Bilgi:
Turkcell Global Bilgi was established as a Turkcell Group company in 1999. It provides services from a total of 18 locations, 14 in Turkey, 4 in Ukraine with over 12.000 employees with a seat capacity of 8.000. In addition to Turkcell Global Bilgi's experience in the telecom industry, the company provides services in finance, energy, public sector and retail industries and for a wide customer portfolio. With customer experience focused industrial solutions, the company creates value in the fields of customer services, customer acquisition, telesales, technical support, customers retention and loyalty, collections, customer information management and analysis. Turkcell Global Bilgi manages customer experience via various channels such as Face to Face (F2F), Telephone, Audio, Automated Response Systems (IVR & IVVR), Web chat, E-mail, SMS, Web, new generation customer experience platform BiP and Social Media.
Published: Monday, November 16, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
StarTek is the customer care expert in business process outsourcing. Our job is to improve and manage the customer experience for our clients. StarTek’s suite of solutions includes sales, order manage...
Sutherland Global Services is a multinational IT Enabled and Business Process Outsourcing (BPO) company, specializing in Integrated BPO solutions across Customer Lifecycle and Back-office Lifecycle Ma...
Sykes is a provider of end-to-end customer care management solutions, providing CRM solutions for many companies in the technology, finance and communications industries, primarily large fortune 1000 ...