News : Turn Your Contact Centre into a Marketing Tool with 1Stream's Integration with Salesforce
Johannesburg, South Africa, Feb, 2019 -- For years, South African organisations have relied on Salesforce to manage successful marketing and sales campaigns, but there has always been a piece of the puzzle missing.
A truly effective marketing campaign relies on more than the efforts of the sales and marketing teams. But, while departments continue to use disparate systems to manage their processes, the contact centre remains an untapped source of power and productivity in reaching an organisation's business objectives.
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1Stream, a provider in cloud-based contact centre technology in South Africa, fills this gap. Through a strategic integration of its predictive dialler, 1Stream enhances the application of Salesforce and harnesses the potential of the contact centre.
Not only does this mean organisations can continue to process campaigns, connect with new customers and win business using the product they know and trust, but all customer interactions, including those that come through the contact centre, now take place and are recorded in one place.
Posted by Veronica Silva Cusi, news correspondent
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1Stream are providers of Hosted Contact Centre technology. The hosted or “software as a service” model offers affordable, pay-per-use access to world-class technology including a complete range of multi-media applications to route, record and report on any contact centre activity. 1Stream also offers ongoing support and consulting services to help clients extract maximum value from their technology services.
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file management to help companies meet the complex challenges of global customer communication. The company has introduced sforce, a new service that will change how applications are built as significantly as salesforce.com changed how applications are delivered.
Published: Tuesday, February 19, 2019
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