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News : Twilio and Seasalt.ai Expand Partnership in Asia Pacific & Japan

#contactcenterworld, @twilio

Singapore, Dec, 2022 -- Seasalt.ai, a cloud communication AI provider, and Twilio, the customer engagement platform that drives real-time, personalized experiences for today’s brands, released a GTM bundle for Twilio Flex to help businesses streamline omni-channel communications and provision a ready-to-use contact center.

The quick deployment bundle is called SeaX (pronounced as "CX", a common short name for Customer Experience). It streamlines the rollout of a complete contact center for multinational businesses that need to launch solutions in many countries or across multiple geographies and timezones like Southeast Asia, Europe, or across different states in the U.S.

"We’re excited about the partnership between Twilio and Seasalt.ai to bring SeaX to the market. The launch of this bundle - which leverages Twilio Flex - will empower organizations to build a programmable contact center platform that allows them to build customer engagement applications that fit their business" said Frankco Shum, Director of APJ Flex Partners at Twilio.

"Seasalt AI understands the importance of bringing together conversational AI and the multichannel contact center into the same experience. Twilio has been working with the in-house developers of businesses large and small for many years, helping them create customized customer and agent experiences," said Jon Arnold, of J Arnold & Associates. "SeaX is a way to quickly get Twilio Flex up and running out of the box and also allows for deep customization."

"The swift collaboration between Twilio and Seasalt.ai greatly accelerated customer’s contact center operations in the APJ region. Most customers wanted an operational contact center ‘yesterday’, and we delighted them with a launching date ‘next week’. This quick launch bundle is well adapted to the fast-paced business demand in APJ" said Xuchen Yao, CEO of Seasalt.ai.

#contactcenterworld, @twilio

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.twilio.com


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