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News : Twilio and Seasalt.ai Expand Partnership in Asia Pacific & Japan to Build Multi-Country Cloud Contact Centers

#contactcenterworld, @twilio

Seattle, CA, USA, Nov 22, 2022 -- Seasalt.ai, a cloud communication AI provider, and Twilio, a customer engagement platform that drives real-time, personalized experiences for today’s brands, released a GTM bundle for Twilio Flex to help businesses streamline omni-channel communications and provision a ready-to-use contact center within days.

The quick deployment bundle is called SeaX (pronounced as "CX", a common short name for Customer Experience). It streamlines the rollout of a complete contact center for multinational businesses that need to quickly launch solutions in many countries or across multiple geographies and timezones like Southeast Asia, Europe, or across different states in the U.S.

Typical customers include e-commerce and logistics companies with cross-border transactions, financial institutions with multinational presence, and hospitality providers who have massive customer inquiries via different lines of phone calls or chat apps. SeaX includes dozens of Twilio Flex plug-in’s that can address common contact center requirements, while keeping the flexibility of customization. When it comes to contact centers, a common requirement is that each area has one or more area-specific phone numbers. With SeaX, agents can work with multiple areas at the same time.

"We’re excited about the partnership between Twilio and Seasalt.ai to bring SeaX to the market. The launch of this bundle - which leverages Twilio Flex - will empower organizations to build a programmable contact center platform that allows them to build customer engagement applications that fit their business" said Frankco Shum, Director of APJ Flex Partners at Twilio.

"Seasalt AI understands the importance of bringing together conversational AI and the multichannel contact center into the same experience. Twilio has been working with in-house developers of businesses large and small for many years, helping them create customized customer and agent experiences," said Jon Arnold, of J Arnold & Associates. "SeaX is a way to quickly get Twilio Flex up and running out of the box and also allows for deep customization."

"The swift collaboration between Twilio and Seasalt.ai greatly accelerated customer’s contact center operations in the APJ region. Most customers wanted an operation contact center ‘yesterday’, and we delighted them with a launching timeline next week. This quick launch bundle is well adapted to the fast-paced business demand in APJ" said Xuchen Yao, CEO of Seasalt.ai.

#contactcenterworld, @twilio

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.einnews.com


About Twilio:
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Today's Tip of the Day - What Does Your Business Need?

Read today's tip or listen to it on podcast.

Published: Thursday, November 24, 2022

Printer Friendly Version Printer friendly version

2022 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

3.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

4.) 
LiveAgent

LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.

5.) 
Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!

6.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

7.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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