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News : Twilio to Power Communications for New York City’s Contact Tracing Initiative

#contactcenterworld, @twilio

San Francisco, CA, USA, May, 2020 -- Twilio (NYSE:TWLO), a cloud communications platform, announced that Twilio will power the communications for New York City’s contact tracing initiative. Through the city’s Department of Information Technology & Telecommunications (DoITT), the city is planning to deploy a cloud-based contact center on Twilio Flex and leverage Twilio SMS and Voice as key parts of the City’s COVID-19 tracing program.

As governments explore strategies to slow new COVID-19 cases and safely reopen economies, public health departments have identified contact tracing as a crucial step in the process. When implemented effectively, contact tracing can lessen the impact of COVID-19 on communities and economies by lowering mortality rates and allowing people to safely return to work. New York City recently announced a plan to hire thousands of contact tracers to support these efforts in the coming months.

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"Throughout this pandemic, the ability for businesses and government agencies to quickly spin up and iterate ways to engage customers and constituents has never been more important," said George Hu, chief operating officer at Twilio. "New York City’s contact tracing solution makes it possible for the city to connect with and support residents with COVID-19 and keep their known contacts safe and informed. Twilio is proud to work with innovative leaders like New York City’s CIO, Jessica Tisch, as they invest in the health, safety and future of their constituents."?

#contactcenterworld, @twilio

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Twilio:
Company LogoCreate and scale voice, VoIP and SMS text messaging applications with a cloud platform.
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About ContactCenterWorld:
Company LogoContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
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Today's Tip of the Day - Do Your Wall Boards Really Help?

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