News : Ember Services Announces Two New Appointment to it's Team
Alison Nicoll, who has worked in the contact centre industry for 15 years and within financial services for 10, will specialise in contact centre transformation projects and the development of effective sales and service strategies. Sam Richardson, who has worked with technology businesses and with outsourced service providers, is specialist in customer experience improvement through technology adoption, channel optimisation and the implementation of lean strategies.
Commenting on these appointments Simon Food, Ember's Director of Consulting, said: "These two additions to our consulting team reflect our clients' growing desire to tansform their customer engagement performance. Alison and Sam's experience - between them they have spent 30 years delivering change in teh customer management industry - Strengthens our ability to deliver."
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Before joining Ember, Alison Nicoll held operational roles with Santander Business Banking, Freedom Finance, Money Expert, Amplifon and, most recently, the Federation of Small Businesses. She has been involved in change programmes to increase sales, seek out new commercial opportunities and to redevelop the customer journey. Sam Richardson has worked with both Verint and Satmetrix supporting UK and European clients including Tesco, Lloyd's Banking Group, Bloomberg, Teliasonera and NN Gropu to deliver Voice of the Customer and NPS programmes She has also worked with the international outsourced service provider, Webhelp, to develop its multi-channel capability, and with both Anglian Water and Vodafone.
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Customer management consultancy focused on helping its clients to realise commercial value from their customer management activities.
Published: Tuesday, May 12, 2015