#contactcenterworld, @callhippo

Bengaluru, India, Jan 10, 2020 -- CallHippo, an on-demand Voice-over-Internet Protocol (VoIP) service provider, has launched two features — GlobalConnect and Last Called By.

GlobalConnect is a tool for businesses with customers all around the world, said a company press statement. Using this tool, sales team members can hover on any number; it not only tells them if the number is valid or not but also shows the local time where the number is in use. This helps them decide whether to make the call or not.

The Last Called By feature helps customer-support teams with multiple agents. When an agent calls a number, the feature shows him/her which agent had dialled the number the previous time. This helps to communicate better with the customer and understand the reference.

#contactcenterworld, @callhippo

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Posted by Veronica Silva Cusi, news correspondent
Source: https://www.thehindubusinessline.com