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News : Two New Features from VoIP Service Provider CallHippo

#contactcenterworld, @callhippo

Bengaluru, India, Jan 10, 2020 -- CallHippo, an on-demand Voice-over-Internet Protocol (VoIP) service provider, has launched two features — GlobalConnect and Last Called By.

GlobalConnect is a tool for businesses with customers all around the world, said a company press statement. Using this tool, sales team members can hover on any number; it not only tells them if the number is valid or not but also shows the local time where the number is in use. This helps them decide whether to make the call or not.

The Last Called By feature helps customer-support teams with multiple agents. When an agent calls a number, the feature shows him/her which agent had dialled the number the previous time. This helps to communicate better with the customer and understand the reference.

#contactcenterworld, @callhippo

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.thehindubusinessline.com


Today's Tip of the Day - Plan Training In Advance

Read today's tip or listen to it on podcast.

Published: Monday, January 13, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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