News : Two New Patents Underpin Eckoh’s US Revenue and Deliver Payment Innovation
Eckoh has been notified by the US Patent and Trademark Office that it will be awarded two new patents for its secure payment solution – CallGuard, and its concept for improving security of phone payments.
Eckoh plc (AIM:ECK), a global provider of secure payment products and customer contact solutions, has received ‘notice of allowance’, indicating that a patent will be granted for the audio tokenisation process which helps Eckoh deliver its contact centre de-scoping solution, CallGuard.
Eckoh’s CallGuard solution addresses an increasing problem: the rise in Card Not Present (CNP) fraud, especially in contact centres. In the US CNP fraud cost $5.2 billion in 2016, and is projected to rise to $7 billion by 2020.  With over a third of Card Not Present fraud taking place in contact centres, it’s an issue which needs to be taken seriously.
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The second ‘notice of allowance’ is for a US patent for a concept which can provide an even more secure way for merchants to take a payment on a phone call.
Historically, it has been difficult to authenticate that a caller to a contact centre is the genuine cardholder.
Eckoh’s new process uses both voice biometrics to authenticate a caller, and a phone ‘footprint’ to authenticate the caller’s mobile device. It is the dual authentication mechanism which increases the merchant’s confidence that the caller genuinely is the cardholder.
Nik Philpot, Eckoh’s Chief Executive Officer, comments, "Our US payments business has seen huge momentum in recent years, and so we are particularly pleased to secure these two new CallGuard patents within the biggest global market for our technology. Eckoh continues to make significant advancements to keep customers’ data safe within contact centres. These awards confirm that Eckoh remains at the forefront of contact centre security and is testament to the depth of technical talent we have in the company, as we continue to produce innovative products that we can then commercialise."
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Eckoh is the UK’s largest provider of hosted speech recognition services, with experience in successfully deploying self-service solutions. These allow our clients to efficiently manage their contact centres by replacing the more repetitive calls with an effective and intuitive automated service. Our carrier-grade platform has the scalability to handle over 650,000 calls an hour and up to 8,000 simultaneously. Our platform has the capacity to manage even the most dramatic and unexpected call peaks.
Published: Thursday, November 9, 2017
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