News : Two PCI Excellence Awards for Eckoh in 2019
Eckoh plc ("Eckoh", AIM: ECK), a global provider of secure payment products and customer contact solutions, has won two awards at this year’s PCI Excellence Awards.
For the first time, the Awards included two categories. A PCI DSS/GDPR and a Payment Security & Innovation Award, with Eckoh being named a winner in both.
CallGuard implementation at Thames Water won the PCI DSS & GDPR Compliance Award. This demonstrates that Eckoh solved more than just the client’s immediate requirements. It delivers well beyond the scope of the original contract providing security, peace of mind and reassurance to Thames Water’s bill paying customers.
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ChatGuard for taking PCI DSS compliant, secure payments within a Web Chat session won the Payment Security Innovation Award. Eckoh were the first PCI DSS, Level One, Service Provider to carry out a secure payment within the actual Web Chat session.
According to PCI and AKJ Associates event organisers, clients want unmistakable evidence that solution providers can implement their products on-budget and on-time. This view is reinforced by feedback from Eckoh’s clients including Thames Water.
"It was really important that we found a solution that was easy to use for our agents. They need to have confidence that, when they’re speaking to a customer with Web Chat, they can rely on the technology and they can reassure the customer that the payment that they’re taking is secure and will be processed without any issues. I’ve personally been out to see the solution in practice, to see that it actually does work, and it works well for the agents using it, and for the customer." CFO Retail, Thames Water
Tony Porter, Global Head of Marketing at Eckoh, commented: "We’re delighted to be recognised for the third year in succession, for our market-leading solutions. We’ve long since been able to prove our ability in the voice channel securing payments with agents and IVR. There is a risk associated with utilising new digital channels and we’ve been able to extend to our ability to take secure payments in these channels, with Apple Pay and more recently within a Web Chat."
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Eckoh is a global provider of Secure Payment and Customer Engagement solutions via our Eckoh Experience Portal as well as Third Party Support. We’ve an international client base and offices in the UK and US. We're experts in transforming contact centre operations by delivering better customer experiences across every channel, boosting agent productivity, reducing operations costs and maximising payment security. We’ve over 20 years’ experience in contact centre technology solutions and organisations rely on us every second of every day. Eckoh has been a PCI DSS Level One Service Provider since 2010, processing over £1.5 billion of card payments annually.
Published: Friday, January 25, 2019
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