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News : Two PCI Excellence Awards for Eckoh in 2019

#contactcenterworld, @eckoh

Eckoh plc ("Eckoh", AIM: ECK), a global provider of secure payment products and customer contact solutions, has won two awards at this year’s PCI Excellence Awards.

For the first time, the Awards included two categories. A PCI DSS/GDPR and a Payment Security & Innovation Award, with Eckoh being named a winner in both.

CallGuard implementation at Thames Water won the PCI DSS & GDPR Compliance Award. This demonstrates that Eckoh solved more than just the client’s immediate requirements. It delivers well beyond the scope of the original contract providing security, peace of mind and reassurance to Thames Water’s bill paying customers. 

ChatGuard for taking PCI DSS compliant, secure payments within a Web Chat session won the Payment Security Innovation Award. Eckoh were the first PCI DSS, Level One, Service Provider to carry out a secure payment within the actual Web Chat session. 

According to PCI and AKJ Associates event organisers, clients want unmistakable evidence that solution providers can implement their products on-budget and on-time. This view is reinforced by feedback from Eckoh’s clients including Thames Water.

"It was really important that we found a solution that was easy to use for our agents. They need to have confidence that, when they’re speaking to a customer with Web Chat, they can rely on the technology and they can reassure the customer that the payment that they’re taking is secure and will be processed without any issues. I’ve personally been out to see the solution in practice, to see that it actually does work, and it works well for the agents using it, and for the customer." CFO Retail, Thames Water

Tony Porter, Global Head of Marketing at Eckoh, commented: "We’re delighted to be recognised for the third year in succession, for our market-leading solutions. We’ve long since been able to prove our ability in the voice channel securing payments with agents and IVR. There is a risk associated with utilising new digital channels and we’ve been able to extend to our ability to take secure payments in these channels, with Apple Pay and more recently within a Web Chat."

#contactcenterworld, @eckoh


About Eckoh:
Company LogoEckoh is a global provider of Secure Payment and Customer Engagement solutions via our Eckoh Experience Portal. We’ve an international client base and offices in the UK and US. We're providers in transforming contact centre operations by delivering customer experiences across every channel, boosting agent productivity, reducing operations costs and maximising payment security. We’ve over 20 years’ experience in contact centre technology solutions. Eckoh has been a PCI DSS Level One Service Provider since 2010.
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Today's Tip of the Day - Ask For Ideas

Read today's tip or listen to it on podcast.

Published: Friday, January 25, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Recruitment Products/Services

 
1.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

2.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

3.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!

4.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

5.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

6.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 

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