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News : Two Product Launches and New Funding

#contactcenterworld

Danville, CA, USA, June, 2024 - Our team at Tomato.ai is excited to introduce our initial two solutions, fresh funding, and momentum updates.

First, we are formally launching our flagship solution — the Tomato.ai Accent Softening — in beta. This is an application that is installed on a PC and works with any communications solution (Zoom, Teams, Meet, or Voice-Over-IP solutions). It embraces the beauty of accents while prioritizing the need for effective communication.

It is based on almost two years of research and development work by our team and uses the latest generative AI technology. To make the accent-softening solution work, our team pioneered ways of training machine learning models that can generate less accented speech in real time, which works instantly for any new speaker.

We’re also launching the Tomato.ai Noise Cancellation, which uses generative AI to recreate a person’s voice—while removing background noise. The Tomato.ai Noise Cancellation is available through the same PC application and is helpful for anyone on a call, regardless of whether they have an accent. 

I met my co-founder James Fan when we were working at Google. Through our work on contact center AI, we saw first-hand how AI can improve customer experience. There is a delicate but achievable through-line between communication and culture—and with our expertise and firsthand experience, we built Tomato.ai to take on the challenges and nuances with cross-cultural communication. Every member of our team brings a unique perspective and firsthand understanding of the challenges and nuances of cross-cultural communication given that each member of the team was born outside the United States.

We are also excited to announce an extension to our seed funding from existing investors Cardumen Capital and Recursive Ventures. In addition, from a new investor Gaingels, a firm that promotes inclusivity at work, a core value which lines up well with our company mission.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://tomato.ai


About Tomato AI, Inc.:
Company LogoTomato.ai improves voice clarity of offshore agents by softening accents in real-time on calls. The service improves customer satisfaction on support calls, and increases close rates on sales calls.Company Profile Page

Today's Tip of the Day - 0 - 100% Rollout Can Hurt

Read today's tip or listen to it on podcast.

Published: Tuesday, June 11, 2024

Printer Friendly Version Printer friendly version

2024 Buyers Guide Remote Agent Solutions

 
1.) 
Amtelco

Web Agent
Our Web Agent application is a web browser-based telephone agent interface for the Genesis Intelligent Series (IS) call center platform. The Genesis Web Agent application makes any personal computer a professional telephone agent station.

2.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.
CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS. This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.

3.) 
MFE International

Oracle LIVE Experience
Live Experience offers HD voice, video, Screen sharing and annotations for customer mobile users. Agents interacted with users using desktops or mobile. Applications are for Financial Services, Retail, Travel and Hospitality, Digital Services, Utilities, Coporate IT where remote HD video, screen share or annotation is needed for a great customer experience.

4.) 
Vads

VADS Indonesia Remote Agent Solutions helps your company with various features that can make it easier for you and your company to stay productive, can be accessed anywhere because it uses cloud-based licenses so that it can help you and your business activities run smoothly.The features that keep your company activities running and productive.

5.) 
Yoummday

yoummday stands for “you made my day” and is one of the fastest-growing technology companies in Europe. The yoummday platform combines a comprehensive modular workforce management software with over 11,000 quality-assured, self-employed customer service professionals from 70 countries speaking more than languages registered to handle sales and customer service interactions for businesses of all sizes. Central to yoummday’s success is its AI-powered integration, enhancing operational efficiency for companies and their remote workforce management.

As a marketplace for 360-degree customer services, the platform differs significantly from traditional outsourcing processes. Clients benefit fro...
(read more)
 

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