News : Airbus DS Communications and NICE, Expand Strategic Technology Partnership
#contactcenterworld, @NICELtd, @AirbusDS
Paramus, NJ, and Temecula, CA, USA, June 13, 2016 -- Emergency communications centers are adopting text-to-911 in growing numbers and investing in future-ready technology for managing calls, radio and texts as well as all types of multimedia communications. Now, two public safety providers, NICE (NASDAQ: NICE) and Airbus DS Communications, Inc, the home of VESTA(R), an entity of Airbus Defense and Space, are expanding their technology partnership to better equip Public Safety Answering Points (PSAPs) with integrated, end-to-end solutions for managing these communications.
Airbus DS Communications will offer NICE’s suite of NG9-1-1-ready solutions to its customers. This includes NICE solutions for audio recording, text-to-911 logging, screen capture and NICE Inform, the industry-leading digital evidence management solution. The offering further expands Airbus DS Communications’ already robust VESTA(R) next generation public safety communications solutions, which span NG9-1-1, land mobile radio and emergency notification.
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"NICE’s NG9-1-1-ready solutions complement our VESTA suite and we are excited to offer them to our customers," said Bob Freinberg, CEO of Airbus DS Communications. "PSAPs need proven solutions to manage greater volume and a variety of information sources throughout the call handling process. By integrating VESTA and NICE Inform solutions, we’re providing an end-to-end call handling system that addresses these challenges unlike anything else in the market."
"The Public Safety world is constantly evolving, and NICE and Airbus DS Communications share the common vision that in order to serve our customers’ needs, our solutions must provide a sound investment today, while assuring readiness for tomorrow," said Chris Wooten, Executive Vice President, NICE. "This is one reason that PSAPs are adopting VESTA and NICE Inform solutions in record numbers. We look forward to strengthening our collaboration with Airbus DS Communications so more PSAPs can benefit from our future-ready solutions."
#contactcenterworld, @NICELtd, @AirbusDS
Posted by Veronica Silva Cusi, news correspondent
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About NICE Systems:
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
Airbus DS Communications, an Airbus Defense and Space Holdings, Inc. company, is a global leader and trusted source for mission-critical communications technologies. The VESTA® product suite provides Next Generation 9-1-1 call processing systems, land mobile radio solutions and emergency notification applications, creating smarter ways to keep all our communities safe.
Published: Tuesday, June 14, 2016
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