Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK

THE NEXT EVENT STARTS IN: 10 DAYS - REGISTER NOW -

Upcoming Events

CUSTOMER EXPERIENCE BEST PRACTICES

CUSTOMER LOYALTY

ARTIFICIAL INTELLIGENCE AND TECH SOLUTIONS

WORKFORCE MANAGEMENT

TRAINING IN CONTACT CENTERS

News : Two Senior Appointments for Call Intelligence Provider

#contactcenterworld, @responsetap

David Hutton has been appointed as Chief Revenue Officer. A specialist in the strategic expansion of tech companies throughout the UK, he joins from neighbouring Manchester firm ANS Group. He helped progress this cloud infrastructure business from a £5m turnover company to one posting £50m revenue five years later. Before that he achieved equally significant business development success in sales director roles at Logicalis and Notability Solutions.

Heading up a 20-strong sales team that looks set to double in size over the next 12 months, David will now be responsible for enterprise sales to blue-chip companies. During this period of accelerated growth, he will also take charge of the continued engagement of existing clients and the nurturing of strategic relationships with partner agencies.

Ring2 Dashboards & Wallboards Free Trial

David’s appointment coincides with the recruitment of Head of Marketing Nick Ashmore. Having kick-started his career with advertising agencies in London, Nick now has 20 years’ industry experience. This includes more than eight years as Vice President of Marketing at Monitise, where, responsible for lead generation and brand strategy, he helped grow the business from a tech start-up to a global leader in the mobile payments sector.

His primary focus in this new role will be expanding ResponseTap’s brand narrative, building out the proposition to support growth in the UK and US markets, and launching the call intelligence product to untapped target markets.

Commenting on the hires, ResponseTap’s CTO Richard Hamnett said: "We have a clearly defined product roadmap that will see our call intelligence software further evolve over the coming year. The recruitment of David and Nick is therefore perfectly timed. We’re embarking on the next phase of our journey when I project our customer base will rise significantly, with a focus on the acquisition of larger key accounts too. It’s crucial that we have the right people in place to support this advancement."

#contactcenterworld, @responsetap


About ResponseTap:
Company LogoEstablished in 2008, ResponseTap is a Call Intelligence specialist, with offices in Manchester, London and the USA. With more than 2,200 worldwide clients, the company continues to be run by its two founders Richard Hamnett and Ross Fobian, with investment from Eden Ventures, Beringea and Enterprise Ventures.
  Company Blog   Company RSS Feed   Company Facebook   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - 5 Ways To Demotivate Staff

Read today's tip or listen to it on podcast.

Published: Monday, March 6, 2017

Printer Friendly Version Printer friendly version

Survey - Online Event

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =