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News : Two Significant TaaS Contract Wins for Vodafone ‘Ready Government’
Wellington, New Zealand, Aug 19, 2016 -- Vodafone has been selected to deliver telecommunications services to two government agencies – the Ministry of Justice and Ministry of Business, Innovation and Employment (MBIE).
MBIE will adopt connectivity (mobile, PTSN and network) and unified communications, and both agencies will adopt Vodafone’s cloud-based contact centre solution, powered by Genesys.
Ministry of Justice Acting Chief Executive Audrey Sonerson said the new contact centre service will provide a consistent, stable, and up-to-date ‘front door’ for the Ministry’s operational services team.
"Partnering with Vodafone to establish an ‘All of Government -Telecommunications as a Service’ (TaaS) solution means we can focus on establishing services that our customers want, rather than owning, operating and maintaining our own in-house technology solutions. We’re pleased that the new service allows us to establish better quality services for less; supporting us to deliver great service to our customers every day," Audrey said.
Ken Tunnicliffe, Vodafone’s Enterprise Director, said the government’s TaaS initiative is driving an exciting digital transformation across the public sector.
"TaaS is allowing agencies and departments to move away from an expensive capital expenditure model, towards a more flexible ‘as a service’ model – where the onus is on companies like Vodafone to deliver great services on a per user basis," said Ken.
"We look forward to helping more agencies and departments adapt to the TaaS framework, so they can better serve their communities in today’s digital environment," he said.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Customer Satisfaction
More Editorial From Vodafone
Established in 1994 to operate in the Turkish mobile telecommunications sector, Vodafone Group became a mobile operator under the name Vodafone Telekomünikasyon A.Ş. on May 24, 2006. Now the second largest mobile operator in Turkey, Vodafone has 18,000,000 subscribers. As England's first GSM carrier, Vodafone made the first mobile phone call on Jan. 1 1985. Vodafone Group Plc is the world's leading mobile telecommunications company, with a significant presence in Europe, the Middle East, Africa, Asia Pacific and the United States through the Company's subsidiary undertakings.
Published: Tuesday, August 23, 2016