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News : Ty Chooses 8x8 XCaaS for Enhanced Customer Experiences and Employee Collaboration

#contactcenterworld, @8x8

Campbell, CA, USA, Dec 12, 2023 - 8x8, Inc. (NASDAQ: EGHT), an integrated cloud contact center and unified communications platform provider, announced that Ty Inc., has deployed the 8x8 XCaaS™ (Experience Communications as a Service™) cloud contact center and unified communications platform to improve customer engagement, employee communication and collaboration, both internally and externally, provide deeper data and insights, and reduce overall costs.

Ty is a toy manufactur with hundreds of full-time employees across multiple locations in the United States. With the company’s previous communication system about to be discontinued, Ty knew it needed a new cloud contact center and unified communications solution capable of providing enhanced experiences and connecting its customers and employees, regardless of location. Ty turned to IT consultant Morgan Birge for expert advice to modernize their communications and collaboration infrastructure.

"We understood how important it was for Ty to have a customer engagement and communications solution that reflected their values as a customer-first company," said Simon Welling, General Manager at Morgan Birge. "We worked very closely with them to ensure we were meeting all of their unique needs, as well as checking the boxes they had for reliability, customer service, advanced features and benefits, and affordability."

Ty chose the 8x8 XCaaS platform, which includes cloud contact center, business phone, video meetings, team chat, and SMS capabilities, to improve collaboration and communication between its customers and employees. 

"Implementation was incredibly fast and efficient – taking just four weeks – allowing us to easily train our employees on the new system so they were able to hit the ground running serving our customers immediately," said John Thomas, System Administrator at Ty. "Our previous system made it incredibly difficult to make even the smallest changes, but with 8x8 we’re able to be more flexible and can optimize the system for our real-time customer and employee needs."

"All of Ty’s product lines are associated with ‘fun,’ so it is critical that the company provides pleasant customer service engagements," said Hunter Middleton, Chief Product Officer at 8x8, Inc. "With 8x8 XCaaS, Ty has been able to meet the specific metrics they had in mind, such as reducing cost and contact center wait times, while also improving their employee experiences and collaboration, all of which are the key ingredients to providing a great customer experience."

#contactcenterworld, @8x8

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About 8x8 Inc.:
Company Logo8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any location on a wide variety of business telephony, web and mobile platforms. 8x8 also offers managed hosting and cloud-based computing services.
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Today's Tip of the Day - Make Self Service A Breeze

Read today's tip or listen to it on podcast.

Published: Thursday, December 14, 2023

Printer Friendly Version Printer friendly version

2024 Buyers Guide Payment Services

 
1.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

2.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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