Fairfield, IA, USA, May, 2019 -- Tymeshift, a workforce management solution built for the modern age, announces its participation in Zendesk’s invitation-only Suite Ready Program. Tymeshift’s WFM solution was built exclusively for Zendesk, whose Suite provides an omnichannel solution that offers everything you need to enable conversations with customers to flow across channels seamlessly.
"It’s awesome to watch how our relationship with Zendesk has evolved and grown over the years. They put innovation and ingenuity at the forefront of their products and partnerships, and the Tymeshift team is really excited to be included in this new program. It’ll give us a chance to show even more organizations why Tymeshift is the WFM they just can’t live without," said David Birchmier, Tymeshift Founder and CEO.
"The integration with Tymeshift has allowed us to focus more time on coaching and growing the team," shared Tymeshift customer Ashish Patel, Director of Customer Success Operations at Bill.com. "We’ve cut our scheduling time from two and a half hours a week to 60 minutes."
Posted by Veronica Silva Cusi, news correspondent
Founded in 2017, Tymeshift is an omnichannel workforce management (WFM) tool that is made exclusively for Zendesk. With a quick setup and intuitive interface, Tymeshift helps customer support teams transparently manage their workforce to make agents more efficient and managers more engaged. Tymeshift has offices in the United States, Serbia, and Portugal.
Zendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication and social media, Zendesk provides the only professional-grade on-demand help desk. Combining the convenience of the web and agile support, Zendesk extends good help desk karma to any company, large or small, looking to offer beautifully simple online support that is flexible, rich and intuitive.
Published: Monday, June 3, 2019
Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people. Using a scientifically supported formula, Optymyse delivers stunning visuals which unlock the full potential of your contact centre whilst protecting the mental wellbeing of all of your employees.
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.