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News : Tympani Inc. Achieves Authorized Technology Provider Status
Chicago, IL, USA, Dec 1, 2015 -- Tympani Inc., announced that it has achieved the Unified Contact Center Enterprise Authorized Technology Provider (ATP) status from Cisco. This designation recognizes Tympani as having fulfilled the training requirements and program prerequisites to sell, deploy and support Cisco Unified Contact Center solutions targeted to the enterprise contact center marketplace.
Ed Kapelinski, President of Tympani stated, "As an important strategic piece of our consultancy, our contact center team was built over time to ensure we have the experience, knowledge, capabilities, and depth to produce the excellent customer service required to become a UCCE advanced technology partner. We look forward to serving the needs of new and existing UCCE customers."
To qualify for Cisco Unified Contact Center ATP status, Tympani had to meet a number of requirements, from achieving the Cisco Advanced Unified Communications Specialization to maintaining high levels of customer satisfaction. Channel partners must have staff that can fulfill specific job responsibilities. Partners are also required to build a lab for development and customer-fault replication. The lab must contain current, upgraded and maintained Cisco Unified CCE solutions, each configured for real world testing to simulate actual end-user conditions.
Posted by Veronica Silva Cusi, news correspondent
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Mindsight is a technology consulting firm that provides thoughtfully-crafted and thoroughly-vetted perspectives to its Chicago area clients' toughest technology challenges. Mindsight's recommendations come from its experienced and talented team, and are based on a solid understanding of its clients' unique business and technology challenges. Mindsight believes in being transparent and candid, which means more productive interactions and less pretense. The company provides the best thinking to achieve the best result. When you need a different point of view, you can count on Mindsight.
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
Published: Wednesday, December 2, 2015