News : Tynan Equipment Company Deploys Interactive Intelligence Cloud Solution
Indianapolis, IN, USA, Aug 18, 2016 -- Tynan Equipment Company, a forklift dealer serving Indiana, has deployed the omnichannel customer engagement cloud solution, PureCloud Engage, from Interactive Intelligence Group Inc. (Nasdaq: ININ).
Tynan uses PureCloud Engage’s contact center, unified communications and collaboration functionality to support 80 plus employees in its sales, service and business operations departments.
"We wanted a single system that could streamline communications by better connecting our three branches and fleet of mobile technicians with our central office," said Bill Lowry, Tynan’s corporate controller.
PureCloud Engage replaced existing solutions from AT&T, Frontier and Nortel.
"Previously, our communication between locations was extremely limited," Lowry said. "We couldn’t add lines, didn’t have the ability to transfer calls and experienced multiple instances of downtime. Since our techs in the field represent our largest workforce, this created major communication barriers and customer service issues."
"PureCloud Engage has given us the ability to simply and quickly route calls internally and make changes to the IVR and call queues. Another feature that’s been helpful is Consult Transfer, which enables our agents to talk with our techs before connecting them to customers."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - What Does Your Business Need?
More Editorial From Interactive Intelligence
About Interactive Intelligence:
Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of cloud services for customer engagement, communications and collaboration designed to help businesses worldwide improve service, increase productivity and reduce costs. Backed by a 20-plus year history of industry firsts, 100-plus patent applications, and more than 6,000 global customer deployments, Interactive offers customers fast return on investment, along with robust reliability, scalability and security. It's also the only company recognized by the top global industry analyst firm as a leader in both the cloud and on-premises customer engagement markets. The company is headquartered in Indianapolis, Indiana and has more than 2,000 employees worldwide
Published: Monday, August 22, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Dialogic is a provider of technologies based on open standards such as host media processing and other multimedia products that enable its customers and partners to deliver mobile, video, IP, and TDM ...
Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal ...
ConSol Limited is a provider of Contact Centre services, Customer Management Solutions and Business Process Outsourcing (BPO) to the Information Communication Industry in West Africa. ConSol bridges t...