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News : U.S. Barraged by 4.8 Billion Robocalls in August, According to YouMail Robocall Index

IRVINE, CA, USA, Sep. 5, 2019 -- Americans received 4.8 billion robocalls in August, up 2.2% from July, though still down roughly 9.4% from the all-time high of 5.2 billion robocalls in March. The U.S. has received roughly 38.8 billion robocalls already this year.

The month of August averaged just under 155 million robocalls per day alone, or 1,784 robocalls per second. These latest monthly figures come from YouMail, a totally free robocall blocking app for mobile phones.

"August is now the second consecutive month with increasing robocall volumes, after our previous three-month decline," said YouMail CEO Alex Quilici. "It looks like we're once again getting very close to the 5 billion plus robocall per month mark, mimicking trends from earlier this year."

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Scam and Telemarketing Calls Increase in August

The increase in robocalls for the month was entirely based on a roughly 54% increase in scam and telemarketing robocalls, with over 2.1 billion scam calls for the month.

In August, six types of scams exceeded more than 100 million calls each, with 10% or larger increases. These scams include Health-Related Scams, Student Loan Scams, Interest Rate Scams, Easy Money Scams, and Warranty scams.

The top 5 specific annoying telemarketing and/or scam calls that people received in the U.S. were the following:

1 Health Insurance – Currently Accepting Enrollments 89.3m (+27.2m)
2 Interest Rate – Visa Alert System 46.4m (-4.8m)
3 Home Security - Home Security Promotions 40.6m (+2.3m)
4 Social Security – Want to Know About Case 38.2m (+1.2m)
5 Student Loan – New Changes 32.9m (-11.4m)

These scams are very similar to last month, with the top 5 campaigns adding up to roughly 250 million collective robocalls in August. Four of the top five problematic campaigns continue to use caller ID spoofing in all of their calls – with some effectively creating a new number for each call they make to unsuspecting consumers.

The cities, area codes and states with the highest volumes of robocalls in August were similar to the volumes from July, though all the leaders experienced decreased volumes.

City with the Most Robocalls: Atlanta, GA (184.4 million, down 3.0 million)
City with the Most Robocalls/Person: Washington, DC (48.9/person, down -0.7/person)
Area Code with the Most Robocalls: 404 in Atlanta, GA (76.4 million, 1.7 million)
Area Code with the Most Robocalls/Person: 404 in Atlanta, GA (62.5person, down 1.4/person)
State with the Most Robocalls: Texas (555.3 million, up 14.1 million)
State with the Most Robocalls/Person: Louisiana (29.3/person, up 1.7/person)

This data is provided by YouMail, a robocall blocking app for mobile phones.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About YouMail, Inc.:
YouMail, Inc. provides imaginative, intelligent, cloud-based telecommunication services. The YouMail Robocall Index™, which since its launch in in September 2015 has emerged as the nation's definitive source on robocalling data for telecom carriers, smartphone and app companies, and public policymakers. Headquartered in Irvine, Calif., YouMail, Inc. was founded in 2007 and is privately funded.
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Today's Tip of the Day - Capability And Reliability

Read today's tip or listen to it on podcast.

Published: Monday, September 9, 2019

Printer Friendly Version Printer friendly version

2022 Buyers Guide Speech Technology

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Aculab

VoiSentry
VoiSentry is a voice biometric engine for speaker verification / identification. It is delivered as a virtual instance to be controlled by an application via APIs and can be deployed in whatever is the most appropriate environment i.e. public cloud, private cloud or on-premise. It is generally deployed as a white-label or OEM product, whereby Aculab’s partner integrates it into their own solution/platform and offers it as an integral part of their service. Unless they go public with it, none of their clients would even know that it was Aculab’s VoiSentry engine under the hood. As with any biometric speaker verification system, VoiSentry is language and dialect independent.

3.) Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.

4.) 
Call Tracking Metrics

Execute automated actions based on words spoken by your customer.

Our intelligent word detection and transcription tools make it easier for you to decipher the content of your customer conversations and automate action based on those insights.

Transform the audio of your calls into speaker-organized scripts so you can easily search your call log for specific words from a conversation, or automatically detect when words of intent are spoken by your customer.

Listen in on and highlight common patterns in order to execute triggers to initiate a new action or workflow, such as emailing a manager if the word “cancel” is spoken on a call. You can also set up to automatically redact content from a transcript, such as sensitive health information transmitted on a call.

5.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)

6.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.

7.) 
MattsenKumar LLC

SmartSpeech
SmartSpeech – The Best In Class Speech Analytics Software

An all-inclusive speech analytics application that enables you to visualize your audio using state-of-the-art speech recognition, transcription, and text analytics technologies.

8.) 
Medallia

V-Blaze Speech to Text
Our GPU-accelerated, AI-based technology enables you to deliver greater insights to the contact center by transcribing audio into analyzable text.

- Transcribe large volumes of recorded audio quickly
- Integrate transcripts with your analytics or business intelligence platform
- Reduce your hardware footprint and minimize total cost of ownership

9.) 
Nemesysco

InTone Suite - Emotion Detection via Voice Analysis
InTone™ is a voice analysis tool geared to detect genuine emotional and cognitive reactions regardless of the speaker’s language or chosen intonation.
It integrates into existing contact center environments and provides realtime indications of both client and agent emotional reactions throughout all ongoing calls. This unique set of indications assists managers and call center representatives to truly understand the client, improve call center performance, easily detect angry calls, elevate training efficiency and provide a tailored customer experience in every single call.

Nemesysco's contact center technology is also available in API and SDK forms.
Please visit our website for information about our product portfolio.

10.) 
Voxjar

Voxjar
Voxjar is your one-stop-shop for driving better phone calls with your customers. We're a modern Conversation Analytics and Call Coaching Platform.

- Custom Charts and Dashboards give you the freedom to analyze calls from the highest level down to the details of each conversation.

- AI-Powered Speech Analytics transcribes, searches, and analyzes your reps' phone conversations, at scale.

- Quality Assurance and Call Coaching tools let you evaluate and improve agent performance with a human touch.

- Long term recording storage for historical analysis


All of these together provide the holistic, easy-to-use software that you need to manage a modern call team and create better con...
(read more)
 

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