News : U.S. Company's Cape Town Call Centre to Boost Job Creation
Cape Town, South Africa, November, 2015 -- EXL, a Nasdaq listed business process solutions company, celebrated the opening of its new call centre in Cape Town.
The centre will support all regions that have customer relationships or processes conducted in English, particularly relevant to companies in the UK and Europe given cultural similarity and time zone advantages, according to Rohit Kapoor, vice chair and CEO of EXL.
The centre, situated in Cape Town's tallest building, the Portside Tower, currently employs 60 people, but this is expected to increase up to 3 000 jobs over the next three years.
"We're committed to growing this centre and will continue to invest in new ways to partner with our clients to improve business outcomes," said Kapoor.
The facility, which was inaugurated on Tuesday by Cape Town Mayor Patricia de Lille, is also able to support organisations with customers in South Africa.
Posted by Veronica Silva Cusi, news correspondent
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Published: Monday, November 30, 2015