News : UAE-based Call Answering Startup Callix All Set for Global Expansion
Dubai, UAE, Nov. 28, 2019, Nov, 2019 -- Callix, a UAE-based cloud-based call answering solution providing 24/7 services and data analytics to businesses of all sizes, has announced its plans for international expansion starting with its launch in the Kingdom of Saudi Arabia in the first quarter of 2020, with further plans already on the way to roll out in the United States, Canada, and the United Kingdom. The startup, having entered the market in 2017, is this year's recipient of the Best Digital Customer Center award at the Government Excellence Awards as recognition for its focus on bolstering its clientele's customer happiness agenda and supporting the SME sector.
Sponsor message - content continues below this message
2020 '15th annual' Global Contact Center World Awards NOW OPEN!
Enter your Center, Strategy, Technology Innovation, People and more into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 50 nations and compete for the most prestigious awards out there!
Content continues ….
According to Callix founder, Arif Saiyad, who also sits at the head of ASA Ventures, a Dubai-based venture capital firm that has been operating for the last 16 years across three continents, "Digital adoption is integral for survival in today's business landscape. With Callix, an entrepreneur takes his customer service game a notch higher without the need to hire people and take care of additional overheads. Another thing that is crucial for any company is data collection, analysis, and utilization. It's true when they say that knowledge is power, and with all the information gleaned from the dashboard, businesses are able to get actionable insights, make informed business decisions, and provide what the customer needs."
On the topic of human intervention, ASA Ventures Chief Marketing Officer, Nitin Nambiar, explains that in order to truly live up to customer happiness ideals, "one must inspire trust, and what better way to do that than to have a real-life human that knows how to effectively build rapport, show emotional intelligence, and creatively resolve an issue. While the call center industry has technology as its backbone, in order to have a human-centric approach to customer service, you still need humans to bridge the gap between doubt about a product or service and brand loyalty."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Benefits Of Certification
More Editorial From Callix
Bridging the gap between businesses and their customers in an efficient and affordable manner, Callix effectively offers intelligent customer happiness solutions, comprising of call management services and data analytics, with packages as low as AED799 per month. Beyond the traditional contact centre offering, Callix supports businesses by reporting analytics based on customer interaction data.
Published: Monday, December 2, 2019
2020 Buyers Guide Artificial Intelligence
Analysis that empowers your business
Get actionable insights from all your customer interactions