Dubai, UAE, Nov. 28, 2019, Nov, 2019 -- Callix, a UAE-based cloud-based call answering solution providing 24/7 services and data analytics to businesses of all sizes, has announced its plans for international expansion starting with its launch in the Kingdom of Saudi Arabia in the first quarter of 2020, with further plans already on the way to roll out in the United States, Canada, and the United Kingdom. The startup, having entered the market in 2017, is this year's recipient of the Best Digital Customer Center award at the Government Excellence Awards as recognition for its focus on bolstering its clientele's customer happiness agenda and supporting the SME sector.
According to Callix founder, Arif Saiyad, who also sits at the head of ASA Ventures, a Dubai-based venture capital firm that has been operating for the last 16 years across three continents, "Digital adoption is integral for survival in today's business landscape. With Callix, an entrepreneur takes his customer service game a notch higher without the need to hire people and take care of additional overheads. Another thing that is crucial for any company is data collection, analysis, and utilization. It's true when they say that knowledge is power, and with all the information gleaned from the dashboard, businesses are able to get actionable insights, make informed business decisions, and provide what the customer needs."
On the topic of human intervention, ASA Ventures Chief Marketing Officer, Nitin Nambiar, explains that in order to truly live up to customer happiness ideals, "one must inspire trust, and what better way to do that than to have a real-life human that knows how to effectively build rapport, show emotional intelligence, and creatively resolve an issue. While the call center industry has technology as its backbone, in order to have a human-centric approach to customer service, you still need humans to bridge the gap between doubt about a product or service and brand loyalty."
Posted by Veronica Silva Cusi, news correspondent
Bridging the gap between businesses and their customers in an efficient and affordable manner, Callix effectively offers intelligent customer happiness solutions, comprising of call management services and data analytics, with packages as low as AED799 per month. Beyond the traditional contact centre offering, Callix supports businesses by reporting analytics based on customer interaction data.
Published: Monday, December 2, 2019
|1.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565
Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
PH: 01789 387900
|3.)||Lieber & Associates|
Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.
Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.
Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
Call recording solution fully integrate to all main pbx solutions.
PH: +55 11 3075-2933