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News : UAE Exchange Enhances Customer Experience with SAP Cloud
Dubai, UAE, Aug 3, 2015 -- UAE Exchange, a global remittance, foreign exchange and payment solution brand—has implemented SAP to improve customer interface and reduce turnaround time for offering solutions.
SAP will allow these customers to access the UAE Exchange’s contact centre through phone, email and retail counter, as the same customer profile will be easily accessible across all channels and geographies. This will enable service agents to remain updated on case status of customers on a real time basis, thereby reducing the time taken for the customers to get solutions.
UAE Exchange CEO Promoth Manghat said, "We are extremely delighted to join hands with SAP to bring the best to our customers. With SAP’s advanced lead management and marketing capabilities, it will enable us to maximise our customer outreach programmes in niche segments. We will also be utilising their service capabilities for superior delivery across the customer lifecycle. We are truly looking forward to build this relationship stronger and take our customers’ experience to the next level."
Posted by Veronica Silva Cusi, news correspondent
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SAP is the world's largest business software company – with more than 48,500 employees at sales and development locations in more than 50 countries worldwide.
About UAE Exchange:
UAE Exchange is a United Arab Emirates based company dealing primarily in remittance, currency exchange and bill payment solutions.
Published: Wednesday, August 5, 2015