News : UAE Exchange Wins 2 Customer Experience Awards
Dubai, Dec 25, 2014 -- UAE Exchange bagged 2 awards at the tenth Annual Customer Experience Benchmarking Index for retail banks and exchange houses throughout the Gulf Co-operation Council (GCC) countries.
The first award was for Best Overall Customer Experience in a branch among Exchange Houses and the second one was for Best Overall Customer Experience among Exchange Houses. The awards ceremony was organized by Ethos Integrated Solutions at Hotel Burj Al Arab.
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
Customer Experience Benchmarking Index 2014 is a customer experience study in the GCC, which benchmarked 11 Exchange Houses in the UAE across two delivery channels namely Branches and Call Centre. Researchers focus on exchange house services, evaluating reliability, responsiveness, assurance and empathy. During the study Ethos researchers made 66 branch visits, 66 calls providing a total of 1,782 answers about customer experience in exchange houses in the UAE, wherein UAE Exchange emerged winner for two categories.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Ask For Ideas
More Editorial From UAE Exchange
About UAE Exchange:
UAE Exchange is a United Arab Emirates based company dealing primarily in remittance, currency exchange and bill payment solutions.
About Ethos Consultancy:
A provider in delivering Customer Service Solutions across the Middle East, with the Head Office in Dubai.
Published: Monday, December 29, 2014
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Zendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication ...
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file man...
Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience w...