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News : Uasin Gishu County to Establish a Call Centre

#contactcenterworld

Uasin Gishu County, Kenya, May, 2023 - Uasin Gishu County government is in the process of setting up an ultra-modern call and contact centre to improve its customer service delivery.

Speaking when he hosted a delegation from the Kenya Institute of Mass Communication, KIMC, Uasin Gishu County Deputy Governor (DG) Engineer John Barorot said the ultra-modern call centre is aimed at giving members of the public an avenue through which they can raise inquiries and concerns for prompt attention and action.

The Call and Contact Centre will boost service delivery through the enhancement of government communication and action, said the DG who appreciated that communication was key, especially for an institution whose core mandate was service delivery.

"Our call and contact centre will be very vital in ensuring wananchi are linked with the county government at all times for a mutual relationship between the electorate and the government," said Eng Barorot.

The call centre is primarily anchored on a model that allows the public to call in and be guided on where to get services, for example, a member of the public inquiring on how to get a business permit, will be advised to visit the ward office.

Also, through the Department of Information Communication Technology (ICT), the county is working on providing free internet connectivity across the region, a program aimed at assisting the youth to get connected and work online.

At the meeting, the DG also said the county was ready to partner with KIMC, to grow and nurture talent in the film and the arts industry, which is a lucrative space, especially for the youth.

County Executive Committee Member for ICT, Engineer Lucy Ng’endo said communication is a pillar for effective governance, adding that internet connectivity will be a big advantage for the youth.

KIMC is currently establishing its campus in Eldoret, which is its only affiliate school outside Nairobi. The campus is being set near Kiambaa, with classes already running at Homecraft in Pioneer, Eldoret.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.kenyanews.go.ke


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Company Logo# ContactCenterWorld ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999. www.contactcenterworld.com
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Today's Tip of the Day - Ask Agents What They Dislike

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Published: Monday, May 8, 2023

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2024 Buyers Guide Telecoms

 
1.) 
Cloudonix

Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team.

2.) 
PRILINK

Demarc Network Traffic Monitor
A lightweight Network Traffic Monitor that privides real-time traffic alerts and tracks all IP and SIP endpoints at Demarc. It analyzes mirrored SIP Trunk and Internet traffic in real-time and compiles Network Traffic Analytics (NTA) for all endpoints giving daily network traffic telemetry, most active endpoint summary, endpoint search table and more.

3.) 
Scopserv Integrated Services

ScopTEL IP PBX
The ScopTel IP PBX solution is a distributed software application
that can be installed on both virtual and physical servers, thus
offering a multitude of architectural designs from premise-based
servers to a centralized data center (DC) hosted WAN
environment. The application is distributed as an ISO which
includes the customized Linux operating system

4.) 
Televergence

Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.
 

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