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News : Uber Launches 24x7 Safety Helpline in Chandigarh

#contactcenterworld, @uber

Chandigarh, India, Apr 3, 2019 -- Cab aggregator Uber said it has launched 24x7 safety helpline for its customers in the city.

"Our new 24X7 safety helpline will enable our riders to access our safety team at any time, day or night, thereby making their Uber experience safer and more comfortable," Nitish Bhushan, Head of North India, Rides, Uber, told reporters here.

The helpline has been launched based on consistent customer feedback, he added.

"This additional level of security reiterates our commitment to do everything we can to help keep people safe," Bhushan said.

The safety helpline number is available under the safety toolkit banner on the Uber app.

"Rider needs to contact Uber to report a non-emergency safety incident and taps the shield icon. Secondly, riders will need to tap the safety helpline icon and then swipe to speak to an Uber representative," he said.

Replying to a question, Bhushan said, "we keep regularly taking feedback from our riders and driver partners and on the basis of this feedback and data we have gathered, we formulate roadmap and safety features".

Chandigarh is one of the biggest markets in India for the company, he said, adding "that is why we were happy to start it from here. We will extend it to other cities subsequently".

The safety helpline support number is not a replacement for "100" but it is a helpful way to get urgent support, he clarified.

"In case of an emergency, Uber encourages riders to use the SOS button or the national emergency line (100) in the event of a safety-related incident, Bhushan added.

#contactcenterworld, @uber

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.outlookindia.com


About Uber:
Company LogoUber Technologies Inc. is an American international transportation network company headquartered in San Francisco, California.
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Today's Tip of the Day - Voice Mail

Read today's tip or listen to it on podcast.

Published: Thursday, April 4, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide IVR

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Computer Data Services, LLC

VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere
PH: 216.662.5870

3.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.
PH: +34 952 667 511

4.) 
MightyCall

MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
- Deliver necessary information
- Forward calls to the appropriate extension
- Take human error out of the system
PH: +1 (888) 256-8312

5.) 
Nuxiba Technologies

CenterWare
Provide your customers with an effortless self-service experience. Easily create menus using predefined or custom prompts and data dips and route customers to live agents when needed.

Enable your customers to make payments and access information 24/7 at their convenience. Request a quote or live demo today.

6.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
PH: 1+480-435-9390
 

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