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News : Uber Launches 24x7 Safety Helpline in Chandigarh

#contactcenterworld, @uber

Chandigarh, India, Apr 3, 2019 -- Cab aggregator Uber said it has launched 24x7 safety helpline for its customers in the city.

"Our new 24X7 safety helpline will enable our riders to access our safety team at any time, day or night, thereby making their Uber experience safer and more comfortable," Nitish Bhushan, Head of North India, Rides, Uber, told reporters here.

The helpline has been launched based on consistent customer feedback, he added.

"This additional level of security reiterates our commitment to do everything we can to help keep people safe," Bhushan said.


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The safety helpline number is available under the safety toolkit banner on the Uber app.

"Rider needs to contact Uber to report a non-emergency safety incident and taps the shield icon. Secondly, riders will need to tap the safety helpline icon and then swipe to speak to an Uber representative," he said.

Replying to a question, Bhushan said, "we keep regularly taking feedback from our riders and driver partners and on the basis of this feedback and data we have gathered, we formulate roadmap and safety features".

Chandigarh is one of the biggest markets in India for the company, he said, adding "that is why we were happy to start it from here. We will extend it to other cities subsequently".

The safety helpline support number is not a replacement for "100" but it is a helpful way to get urgent support, he clarified.

"In case of an emergency, Uber encourages riders to use the SOS button or the national emergency line (100) in the event of a safety-related incident, Bhushan added.

#contactcenterworld, @uber

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.outlookindia.com


About Uber:
Company LogoUber Technologies Inc. is an American international transportation network company headquartered in San Francisco, California.
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Today's Tip of the Day - Don’t Over Glamorise Your Job Adverts

Read today's tip or listen to it on podcast.

Published: Thursday, April 4, 2019

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2021 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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