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News : UberCloud Selects Bright Pattern Solution
San Bruno, CA, Nov 6, 2013 -- Through HPC Experiment, UberCloud aims to ultimately enable the wide scale delivery of High Performance Computing as a Service through an ongoing series of experimentation rounds that explore and discover pertinent issues in the realms of security, privacy, delivery models and more.
UberCloud selected ServicePattern, Bright Pattern’s cloud contact center platform, as the backbone of its global support function for this community.
UberCloud will use ServicePattern’s live web chat capabilities to route inquiries to the appropriate computing expert from professionals across organizations participating in HPC Experiment. Additionally, the company will leverage ServicePattern’s knowledgebase and forum capabilities to support many-to-many interaction and best-practices sharing among community members.
Explaining his decision, Burak Yenier, Co-founder of Ubercloud, said, "Bright Pattern is a true multichannel contact center platform, highly scalable and flexible to serve the needs of our highly demanding community, with members focused on state-of-the art technology. Millions of scientists and engineers around the globe would like to stay in touch and communicate about their needs and find help for their computing requirements. Bright Pattern provides everything we need to meet the demands of this community."
Erhan Cakmak, Co-founder and Vice President of Corporate Development of Bright Pattern, said, "we are very excited about our partnership with UberCloud. We think it’s a perfect match: on the technology side, both companies are dedicated to the cloud, while on the user side they share a commitment to multichannel interaction among community members across all media including voice, SMS and live web chat. UberCloud has, in the high performance community, marquee industry players and educational institutes as well as highly professional experts, all of whom need to communicate continuously across all channels to find the best fit for their requirements. Bright Pattern is able to deliver on all requirements."
Posted by Veronica Silva Cusi, news correspondent
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About Bright Pattern Inc:
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers non-disruptive maintenance with on the fly upgrades and scales from 5 to 10,000 concurrent agents with a measured 99.99% uptime. Bright Pattern’s out-of-the-box CRM integrations increase agent productivity with integrated UI, click to call, screen pop, and activity history, automatically saved with the ticket. Bright Pattern’s solution has usability that is second to none with a new intuitive desktop for managing omnichannel experiences, a unified interface to set-up and modify workflows, and a monitoring, reporting, and quality management for and across all channels.
Published: Friday, November 8, 2013