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Sydney, Australia, Dec, 2018 -- contactSPACE, a provider of cloud contact centre software solutions and Tier-1 PCI compliant contact payment solutions, announced that UbiCar, a new Australian insurance provider, has selected contactSPACE as their cloud-contact centre solution to drive customer engagement and improve Customer Experience.
The decision to deploy contactSPACE follows the recent launch of UbiCar’s first product, Comprehensive Car Insurance. The cloud-based platform will scale with the organisation’s growth in the coming months ahead, integrating with the comprehensive technology stack already deployed in the organisation.
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contactSPACE was chosen as the solution in providing webRTC voice capabilities, platform-guided agent call workflow and the ease-of-deployment and ongoing use.
"UbiCar’s products are innovative and designed to disrupt the Australian insurance market. We do this by leveraging the forefront of technology to benefit our end customers, so we not only needed a cutting-edge contact platform, but we also had the desire to partner with another technology-disruptor," said Carolyn Batterton, Co-Founder of UbiCar.
UbiCar will leverage contactSPACE’s 100% cloud-based platform, agent workflow interface, and live-reporting capabilities across all customer interactions.
Leanne Stagnitta, Head of Insurance, said, "It’s not often you find a technology platform that is so quick to set up. contactSPACE will allow UbiCar to drive efficiencies and achieve scalable growth, playing a pivotal role in how we service and connect with our customers."
Posted by Veronica Silva Cusi, news correspondent
contactSPACE is a cloud-based call center solution which helps small to large-sized organizations manage contacts and track agent performance. Its key features include dynamic call adaption, voice recording, call prioritization, role-based access, alerts and reporting.
Published: Friday, December 14, 2018
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