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News : Ubiquity Announces Partnership with The Catch Group
New York, June 11, 2014 -- Ubiquity Global Services, a multinational services organization with expertise in the payments and digital commerce space, announces the execution of a strategic partnership agreement with The Catch Group, an Australian online retailer.
"We're excited to be partnering with Ubiquity," said Adam Rudy, The Catch Group's head of customer experience. "The quality and security of The Catch Group's retail experience is a top focus for our organization. Ubiquity delivers exceptional servicing results and offers innovative technology solutions, and we believe their partnership will greatly benefit our customers."
Ubiquity will provide customer contact center services, risk management solutions, back office administration and other support services for The Catch Group. "We recognized an inherent cultural alignment with Ubiquity," continued Rudy, "and appreciated the company's unique commitment to employee education and career development."
"We're thrilled to initiate our strategic partnership with The Catch Group," said Ubiquity president, Matt Nyren. "We've long been interested in servicing the Australian market, but having an opportunity to partner with a successful, customer-focused company like The Catch Group is especially exciting. We're looking forward to a mutually beneficial relationship with The Catch Group and the creation of an innovative servicing platform for their customers."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Involve Staff
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About Ubiquity Global Services:
Ubiquity Global Services is an innovative business process outsourcing (BPO) organization headquartered in New York City, with offshore, near shore and onshore locations around the world. Ubiquity offers innovative customer experience management solutions designed to improve user satisfaction while reducing total servicing costs. The company has developed a next-generation technology platform that powers processes engineered for operational excellence while delivering clients meaningful and actionable business intelligence. Partnering with a rapidly expanding client base, Ubiquity is pioneering a new approach for maximizing the potential of every customer contact.
Published: Friday, June 13, 2014