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News : Ubiquity Global Services Expands with 300-Seat Contact Center in Greater Wilkes-Barre

#contactcenterworld

Wilkes-Barre, PA, USA, April 23, 2019 -- Ubiquity Global Services, a multinational business process outsourcer in the United States, is opening a new contact center in Hanover Township, one of several communities undergoing an economic resurgence in Northeastern Pennsylvania.

The 30,000-square-foot center brings Ubiquity's total servicing locations to eight worldwide and offers the capacity to create 400+ jobs in the region over the next several years.

"Northeastern Pennsylvania is the perfect location to help us continue our extraordinary growth and expansion in the United States," says Ubiquity President and CEO Matt Nyren. "The local talent pool, proximity to our New York City headquarters and support from state and local economic development groups made Wilkes-Barre an easy choice. We're excited to grow our global footprint and contribute to the region's renewal as a hub of commerce."

Customers Bank, a longtime partner of Ubiquity based in Southeastern Pennsylvania, will be supported by employees of the center located at 1061 Hanover Street, Hanover Industrial Estates. "We want to welcome Ubiquity to our home state," says Jay Sidhu, Chairman and CEO of Customers Bancorp and its subsidiary Customers Bank. "With a footprint that now spans from Washington, D.C., to Boston and westward, our bank needs a business process partner that can grow with us into new markets." He continued: "Ubiquity Global Services complements our 'high-tech/high-touch' approach for delivering an outstanding customer experience."

"We are delighted to welcome Ubiquity Global Services to Pennsylvania's Wyoming Valley. As one of the fastest-growing private companies in the nation, they were looking for a place to match their expansion requirements. All the key business fundamentals made this a seamless choice for Ubiquity," says Wico van Genderen, President, CEO Greater Wilkes-Barre Chamber. "A ready location was provided by Mericle Real Estate Services for a large state-of-the-art contact center. In addition, our unique NEPA dynamics with our great labor force, work ethic, location and proximity, make this partnership a solid business choice to grow Ubiquity's service model in the valley."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent

Source: https://www.prnewswire.com


About Ubiquity:
Company LogoUbiquity Global Services is an innovative business process outsourcing (BPO) organization headquartered in New York City, with offshore, near shore and onshore locations around the world. Ubiquity offers innovative customer experience management solutions designed to improve user satisfaction while reducing total servicing costs. The company has developed a next-generation technology platform that powers processes engineered for operational excellence while delivering clients meaningful and actionable business intelligence. Partnering with a rapidly expanding client base, Ubiquity is pioneering a new approach for maximizing the potential of every customer contact.
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Today's Tip of the Day - Customer’s Expectations

Read today's tip or listen to it on podcast.

Published: Thursday, April 25, 2019

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2021 Buyers Guide Recruitment Products/Services

 
1.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.
PH: 801.471.0883

2.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.
PH: 612-817-4090

3.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!
PH: 1-416-992-5158

4.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.
PH: 0217991445

5.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)
PH: +44 1983 303011

6.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
PH: 07 3831 6333
 

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