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News : Ubiquity Global Services, Inc. to Open New Contact Center
New York, Feb. 10, 2014 -- Ubiquity Global Services, the business process outsourcing organization, announces a significant expansion of its international delivery network with the opening of a new contact center in Bacolod, Philippines.
Ubiquity will open its Bacolod site in April 2014. The new site has the capacity for more than 1,000 new employee positions and will be located in the Negros First CyberCentre, a unique mixed technologies facility in the Philippine Visayan region. The CyberCentre is a project of the Province of Negros Occidental under the leadership of Governor Alfredo Maranon, Jr.
"We've been very impressed with the professional talent available in Bacolod and in the Province of Negros Occidental," said Matt Nyren, Ubiquity's founder and president. "Ubiquity has also benefited from the support received from Governor Maranon and Bacolod City Councilor Jocelle Batapa-Sigue since we initiated our search for a second Philippine location. We look forward to rapid expansion in the CyberCenter, which will be an ideal site for the delivery of our servicing solutions."
Ubiquity plans to hire more than 200 employees in Bacolod over the next 90 days and continue operational expansion throughout 2014. Ubiquity's growth in Bacolod is being complemented by similar expansion in Manila, Philippines, San Salvador, El Salvador and Omaha, Nebraska.
"Ubiquity will be the first occupant of the CyberCenter and will serve as an employer of choice for young professionals seeking to advance their careers with a world class outsourcing organization," said Batapa-Sigue, who also founded the Bacolod-Negros Occidental Federation for Information and Communications Technology (BNEFIT). BNEFIT has helped to produce approximately 20,000 IT-BPO jobs and is projecting dramatic growth in the outsourcing sector over the next two years.
Posted by Veronica Silva Cusi, news correspondent
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About Ubiquity Global Services:
Ubiquity Global Services is an innovative business process outsourcing (BPO) organization headquartered in New York City, with offshore, near shore and onshore locations around the world. Ubiquity offers innovative customer experience management solutions designed to improve user satisfaction while reducing total servicing costs. The company has developed a next-generation technology platform that powers processes engineered for operational excellence while delivering clients meaningful and actionable business intelligence. Partnering with a rapidly expanding client base, Ubiquity is pioneering a new approach for maximizing the potential of every customer contact.
Published: Wednesday, February 12, 2014