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Wilkes-Barre, PA, USA, May, 2019 -- Ubiquity Global Services, a multinational business process and call center outsourcing organization, has selected a 30,000 square foot call center at at 1061 Hanover Street in Wilkes-Barre, PA for its eighth location worldwide. The move is expected to bring more than 400 jobs to the region in the next few years.
Ubiquity offers live customer experience management services, interactive voice response solutions, and a comprehensive risk and compliance solution that includes fraud investigations, and dispute and chargeback management.
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The facility is owned by Mericle Development.
"Northeastern Pennsylvania is the perfect location to help us continue our extraordinary growth and expansion in the United States," says Matt Nyren, Ubiquity president and CEO. "The local talent pool, proximity to our New York City headquarters and support from state and local economic development groups made Wilkes-Barre an easy choice. We’re excited to grow our global footprint and contribute to the region’s renewal as a hub of commerce."
John Susanin and Adam Schindler of Colliers International represented Ubiquity in the East Coast search. Local project partners included Penn’s Northeast.
Posted by Veronica Silva Cusi, news correspondent
Ubiquity Global Services is an innovative business process outsourcing (BPO) organization headquartered in New York City, with offshore, near shore and onshore locations around the world. Ubiquity offers innovative customer experience management solutions designed to improve user satisfaction while reducing total servicing costs. The company has developed a next-generation technology platform that powers processes engineered for operational excellence while delivering clients meaningful and actionable business intelligence. Partnering with a rapidly expanding client base, Ubiquity is pioneering a new approach for maximizing the potential of every customer contact.
Published: Wednesday, May 8, 2019
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