News : Udham Singh Nagar to Launch 24X7 Cloud Helpline
Haldwani/Rudrapur, Nov 4, 2014 -- With plans to launch a grievance redressal helpline based on cloud telephony, Udham Singh Nagar district may soon achieve a milestone in participative governance.
Cloud telephony is a combination of cloud computing and voice services that allows people to make telephone calls using the internet, instead of regular phone lines.
As part of a state initiative to run telephonic governance, the helpline will be launched in Udham Singh Nagar, in collaboration with a Lucknow-based firm. Depending on the response received, the fully-automated service - Jan Samvad Seva - will be implemented in the remaining 12 districts of the state.
"Through this 24x7 helpline, people will be able to register their grievances with respective departments. It will save both their time and money," said district magistrate Pankaj Kumar Pandey, adding that a contact number for the helpline will be issued soon. The system will be able to handle 300 calls at a time.
The service will be based on interactive voice response system (IVRS) which will allow callers to listen to instructions and register requests/complaints through voice massage. The messages will be forwarded to officials of concerned departments and the DMs office in five minutes for redressal.
Initially 13 departments including health, education, police and social welfare will be covered under the system. It will gradually be synchronized to cover all the departments.
The developers also plan to launch a smart phone application to enable officials to keep a tab on the action taken on the complaints at a micro-level. If implemented state-wide as planned, the chief minister will also be able to monitor the progress made on resolving every complaint at every department from across the state.
Posted by Veronica Silva Cusi, news correspondent
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