Miramar, FL, USA, July, 2020 -- Voycy Powered by UDT Help Desk for Distance Learning merges UDT’s tenured experience and understanding of K-12 and Higher Education together with their technical aptitude and ability to resolve end user issues efficiently and effectively. As a result, their end user support solution allows educators to focus on delivering uninterrupted and focused learning.
"We look forward to utilizing the remote learning technical support capabilities of Voycy Powered by UDT to elevate our education sector customers," said UDT Director of Managed Solutions, George Fernandez. "Our team is ready to provide complete IT Support for students, parents, teachers and administrators."
"Due to COVID-19, call centers are being asked to accommodate increasing workloads that they aren’t equipped for," said UDT CXO/EVP, Jesus Pena. "Voycy Powered by UDT will help these call centers improve customer service and overall performance with a well-rounded plan to fulfill their unique needs."
Posted by Veronica Silva Cusi, news correspondent
UDT is a technology enabler that helps clients in major industries evaluate, architect, secure, and manage technology on the go, in the rack and in the cloud. UDT provides customized services, including mobility, cloud, collaboration, loT, data, security, and ITaaS solutions and technical, professional and managed services.
Published: Thursday, July 30, 2020
|1.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
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|2.)||Computer Data Services, LLC|
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.
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MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
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Provide your customers with an effortless self-service experience. Easily create menus using predefined or custom prompts and data dips and route customers to live agents when needed.
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The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
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|7.)||Teckinfo Solutions Pvt. Ltd.|
IVR Edge is a high performance, robust and scalable ivr system that works on various leading hardware such as Dialogic, Keygoe and Synway etc. It can handle the simplest of simple to the most complex of requirements to when it come to creating an IVR. Integration with any 3rd party database, be it for banking, telecom, insurance, travel, payment gateway etc can be handled with ease. Ideally suited to create Hosted IVR and virtual patching solutions with scalabilities that can range from 4 to 128 E1’s per setup with voice recording and CDR functionality. Integration with leading text to speech (TTS) and speech recognition ASR engines add to the flexibility and functionality.